Netflix - Good call center gig | Glassdoor
There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

"Good call center gig"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - CSR2 in Portland, OR
Current Employee - CSR2 in Portland, OR
Recommends
Neutral Outlook
Approves of CEO

I have been working at Netflix full-time (More than a year)

Pros

competitive pay, relaxed environment, various workplace amenities

Cons

Large call volume, huge customer base means needing to be insanely adaptive, 'sink or swim' mentality; if you don't continually preform you will be replaced regardless of past performance

Other Employee Reviews for Netflix

  1. Helpful (3)

    "Like living inside an MBA case study"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Los Gatos, CA
    Current Employee - Director in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than 5 years)

    Pros

    Management is not afraid to experiment and try new things. Rapid development. High trust culture. Inventing the future.

    Cons

    If you don't like change, ambiguity or are uncomfortable in a place where you get to use your own judgement a lot, it wouldn't be a good fit.


  2. Helpful (4)

    "High pay, but not worth it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Netflix full-time

    Pros

    Used to be top of market pay. No longer is, but still higher than average.

    Free Netflix account.

    Cons

    The Hillsboro call center is shrinking dramatically. Management puts as much spin on this as possible but the reality is, opportunities to advance do not exist.

    The "Netflix culture" is hyped constantly but is not actually practiced. You will survive if you can speak the buzz words fluently while shamelessly self-promoting yourself at all times and never questioning management.

    Everyone is under tremendous stress to protect their position for as long as possible. Success in Hillsboro depends not on the quality of your work but upon your ability to spin the truth and play politics.

    Advice to Management

    Management is not looking for advice.

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

Work at Netflix? Share Your Experiences

Netflix
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or