Netflix - Great place to work | Glassdoor
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Helpful (2)

"Great place to work"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Director in Los Gatos, CA
Current Employee - Director in Los Gatos, CA
Recommends
Approves of CEO

Pros

Extremely open and honest culture to work in.
Management takes pride in culture and therefore is very candid about both the strategy of the company, and the challenges ahead of us.

Very flat organization.

Cons

No clear career path or career development provided. "High performance" culture means that we aim to hire very talented people (which is great), but we don't hestitate to let some one go if its not going to be a good fit over the long-run.

Advice to Management

Continue being open and candid about our strategic direction; it's extremely helpful in providing both context and unity of purpose.

Other Employee Reviews for Netflix

  1. Helpful (3)

    "Take What You Can Get"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Approves of CEO

    Pros

    Surrounded by quality/competent people.
    Immediate health benefits.
    Highest dvd plan.
    No script.
    Encourages employees to take initiative, and is fairly open to allow employees to make judgment calls when where there are no definitive guidelines in place.
    Supervisors are talented and empathic individuals, with plenty of knowledge and support to offer.

    Cons

    Monotonous/repetitive job. Taking on average 80-110 calls daily. If you are not a talker, this job won't pan out for you. Upper management is generally ineffective and out of touch with the common CSR. Guidelines and strategy are routinely changed, with no clear purpose for the change.

    Advice to Management

    Give more authority to the supervisors, who seem to be more in touch (and more competent) to the duties of being a customer service rep.


  2. Helpful (7)

    "Smart People; Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay 14 bucks to start
    Free Plan
    Super Smart team mates. Leaving my team was the worst part of loosing my job. They were all smart, witty and funny

    Cons

    Fear based management
    No rules or policies
    No paid time off

    My first TM (team manager) spoke to me for a total of 10 minutes during my first 6 months there. She was fired without explanation after 360 reviews. My second TM was present during all team meetings but was usually busy on a laptop IM'ing with someone else rather than participating.

    Even during my firing she was on her phone texting. I was given no information outside of a prepared packet and was asked to sign zero paperwork. I was escorted from the building like a criminal and the only reason anyone knew I had left was because of a pre-written email I was able to send when I returned to my desk to gather my things. Fear for your job makes you write an exit email months before you loose your job

    Advice to Management

    Speak to your employees! Don't treat adults like they are children. TM's should give Supervisors the ability to make decisions about their teams rather than having to go through multiple people to get an answer. Give good feedback along with bad. I only received praise about awesome statistics when I brought it up to my supe. Realize that the pool of people in Portland is dwindling and people are aware of how bad the conditions really are. No amount of free mac and cheese can bring in the masses.


There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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