Next Retail - Ability and talent acknowledged but an overall lack of information from management | Glassdoor
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"Ability and talent acknowledged but an overall lack of information from management"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Consultant in Manchester, England (UK)
Former Employee - Sales Consultant in Manchester, England (UK)
Recommends
Approves of CEO

Pros

Floor managers do praise a job well done and are quick to recognise talent and ability. Also the benefits are good.

Cons

Too many floor managers at times create confusion amongst staff regarding what needs to be done. Rarely ever see store/area managers, it would be useful to get feedback from a higher level which isn't filtered through several other managers.

Advice to Management

Give more feedback and trying to sell the Directory to distracted shoppers is a hard job and too much pressure is put on reaching targets that are often impossible to reach, creating a lot of Directory applications with false information!

Other Employee Reviews for Next Retail

  1. Helpful (1)

    "Shop work at Next Retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Southampton, England (UK)
    Former Employee - Customer Service Supervisor in Southampton, England (UK)
    Recommends

    Pros

    Overtime
    OK pay for shop work
    Respected in retail
    Share options
    Flexibility to work on different departments
    Staff are generally friendly, but as with any retail job, gossiping occurs!
    Being able to see stock pre-sale!

    Cons

    Power stuggles on the shop floor!
    Hours are now being cut and redundancies made
    The Next Sale - up at 4am for a 5am start, for shop managers, even earlier! Working on 26th and 27th Dec often mandatory. The staff contract specfies work hours to the 'needs of the business' and this is used at Christmas! There is virtually no flexibilty not to work the Next sale.

    Advice to Management

    Reduce waste
    Develop potential managers on the shop floor more readily
    More promo opportunties


  2. "Customer service telephony advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leicester, MA
    Current Employee - Customer Service Representative in Leicester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Next Retail full-time (More than a year)

    Pros

    Best place to work at is next plc as a telephone advisor

    Cons

    None I can't fault any

    Advice to Management

    Keep providing help and support more so then normally done

There are newer employer reviews for Next Retail
There are newer employer reviews for Next Retail

See Most Recent

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