Nordstrom - Best job I've ever had | Glassdoor
There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

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"Best job I've ever had"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Palo Alto, CA
Former Employee - Sales Associate in Palo Alto, CA
Recommends
Positive Outlook
Approves of CEO

I worked at Nordstrom part-time (Less than a year)

Pros

Nordstrom is a phenomenal company to work for. Not only is the pay excellent, the company really does everything that it can to keep its employees happy (and it shows). The discount is very generous (especially considering you can use it on sale items and food) and getting an entire hour for lunch is another huge plus.

The golden rule at Nordstrom: Use good judgement. Sales associates are truly individual representations of the company. You are your own boss and the company trusts you to make big decisions that almost all other companies would require manager approval for (i.e. - you can change the price of any item at your sole discretion, waive overnight shipping fees, email customers directly etc.)

Cons

Sometimes my department was understaffed and overwhelming. Some departments can become overly competitive. Frustrating when item is out of stock.

Advice to Management

Give 20-25% of DTC commission to the employee fulfilling the DTC (this will drastically increase the amount of DTCs that are fulfilled (as well as the rate at which they are done), which will obviously lead to higher customer satisfaction)

Mobile POS is great - but should not be the only option. Registers are much more convenient as UIIs, bags, trash etc. are readily available.

Other Employee Reviews for Nordstrom

  1. Helpful (1)

    "This was a decent experience with terrible pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Miami, FL
    Former Employee - Customer Service Associate in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nordstrom full-time (Less than a year)

    Pros

    The environment was inviting and they really made you believe that they wanted you to succeed. You felt like a business owner.

    Cons

    I was the owner of a terrible business. The commission structure was that of unyielding. You would be lucky to make an honest wage by the end of the month... only to have it snatched away, compliments of the liberal return policy.

    Advice to Management

    Don't share the dream that you could potentially make big bucks because that is a big lie.


  2. "One of the best companies to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salesperson in Boca Raton, FL
    Current Employee - Salesperson in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than 3 years)

    Pros

    Working for Nordstrom is great you build a extensive resume. The opportunity to grow within the company is outstanding.

    Cons

    The return policy. Items that get return are usually 6month to 7 years old. This is frustrating to a sales person that puts their everything in providing excellent customer to have the commission taken away

    Advice to Management

    More training to staff regarding how handle fraudulent customers

There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

See Most Recent

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