Nordstrom - Like most jobs--management determines quite a bit. | Glassdoor
There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

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Helpful (1)

"Like most jobs--management determines quite a bit."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Cosmetics Counter Manager in Clinton Township, MI
Current Employee - Cosmetics Counter Manager in Clinton Township, MI
Recommends
Positive Outlook
No opinion of CEO

I have been working at Nordstrom full-time (Less than a year)

Pros

Pay is good, and you can ask for raises.
Customers are friendly.
Store is well kept and aesthetically pleasing.
Get rewarded for opening Nordstrom Rewards cards.
Promote from within.
Human Resources addresses problems quickly.

Cons

Hours are all over the place--for no reason other than "it's retail."
Human Resources will check in with you DAILY to see how many accounts you opened and how many transactions you used your mobile PS for.
To move up will often times require re-location.

Cosmetic Specific Cons:
Employees in smaller stores are glorified telemarketers.
You MUST meet your goals--even if they are set ridiculously high. This makes for some desperate sales people who will "shark" sales and sometimes make things up about the products in order to get people to buy.
Anything lower than $90 per hour in sales is considered unacceptable (unfortunately, it's also nearly unattainable).

Advice to Management

Please take the time to research who you promote.

Our department recently promoted a Fragrance Counter Manager to the Assistant Department Manager position. She's very sweet and you can tell that she wants us all to do well and that she's trying. However, her skill set is very clearly not a fit for management. Very rarely does she actually know what's going on, and to compensate for her inability, she talks down to the rest of the department. She gets on power trips and takes time to micromanage very small, insignificant details (who goes on lunch and when) while ignoring other, more important ones (employees who refuse to do anything other than stand and talk--and blatantly tell her they have no plans to do any work that day).

Other Employee Reviews for Nordstrom

  1. Helpful (2)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Austin, TX
    Current Employee - Sales Associate in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than a year)

    Pros

    Nordstrom has great benefits, will promote from within (if you are willing to move around the country), and it will introduce anyone who wants to stay in the retail industry to a high standard customer service culture.

    Cons

    Nordstrom rewards high sales only, which encourages sales associates to steal sales from each other, and to offer exchanges to customers at a loss to the company. Unethical behavir toward co-workers goes unpunished as long as there are high sales. Many sales associates will lie about product in order to sell it and will encourage customers to return items even if they have been used to death in order to increase their sales in the future. Team work, side work and good ethical behavior toward co-workers will be overlooked completely as long as you have high sales, which will grant you a higher commission rate if you surpass the sales goals management sets for you.

    Advice to Management

    A-Team is a lie, it should be called the Me Team, just to be honest.
    Use your best judgement is a very gray area. Most sales associates best judgement is to make themselves as much money as possible at the cost of their co-workers income. Management should not condone such behavior.
    Change your return policy because the majority of your customers abuse it. Unused, unworn, tag still attached and a time limit for returns seems reasonable.


  2. Helpful (2)

    "Ir was the worst job I ever had..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Womens Shoes in Saint Louis, MO
    Former Employee - Womens Shoes in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Nordstrom full-time (Less than a year)

    Pros

    There was nothing that was even promising....

    Cons

    A salesperson had 45 days to meet a high sales goal, shadowing for a week .. so it wasnt 45 days of selling...mine was clearance days so that cut it further, plus before I took the position I told them about my 5 day vacation, they were acceptable but it affected my sales goal...the co workers were snooty and rude..

    Advice to Management

    Listen to the newbies

There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

See Most Recent

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