Nordstrom - Fantastic company to learn customer service skills! | Glassdoor
There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

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"Fantastic company to learn customer service skills!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Portland, OR
Former Employee - Sales Associate in Portland, OR
Recommends
Positive Outlook
Approves of CEO

I worked at Nordstrom full-time (Less than a year)

Pros

Everyone is very focused on sales and serving each customer with the best customer service possible. It is also very rewarding when you are able to help a customer leave the store with what the were looking for plus more merchandise to help your own commission sales.

Cons

Difficult to help angry customers.

Other Employee Reviews for Nordstrom

  1. Helpful (1)

    "Not like it used to be..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Jersey City, NJ
    Current Employee - Sales Associate in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Nordstrom full-time (More than a year)

    Pros

    Someone without a college degree can work here..Great clothes and for the most part the people you work with are awesome..

    Cons

    They set commissions so high it is almost impossible to make any money..Upper management would rather hire new young girls than keep the talented seasoned ones..Horrific pressure every day for numbers..Nordstrom now has the attitude that as long as you give good customer service and show up and do your numbers they will keep you on, they really do not care that you are not making any money.. girls right out of highschool are there to replace you...

    Advice to Management

    More realistic goals for commissions, more training/ investment for the ones that are already with you...


  2. "Great Company - not good pay for all the hard work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in San Jose, CA
    Former Employee - Department Manager in San Jose, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Nordstrom full-time (More than 5 years)

    Pros

    Great company, reputation, growth opportunities

    Cons

    Holidays, not enough pay for the work, long hours

There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

See Most Recent

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