Nordstrom - nordstrom in westchester mall....................nyc | Glassdoor
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There are newer employer reviews for Nordstrom

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"nordstrom in westchester mall....................nyc"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Line Cook in White Plains, NY
Current Employee - Line Cook in White Plains, NY
Recommends
Neutral Outlook
Approves of CEO

I have been working at Nordstrom part-time (Less than a year)

Pros

good reliable, dependable name and history.......................

Cons

more full time work, less part time work needed.....................

Advice to Management

always could use a pay raise, whenever possible.........................

Other Employee Reviews for Nordstrom

  1. Helpful (2)

    "Under-met promises and expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Pittsburgh, PA
    Former Employee - Sales Associate in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than a year)

    Pros

    In theory, the business model of the company is wonderful. They promote a hire-from-within philosophy, meaning that you have the opportunity to advance as far as your work ethic allows.

    It is a commission based environment so you are personally motivated to do well within your position. Individually, you can forge relationships with your customers - and help them to have a meaningful experience when they shop with you, which is great for your business and personally satisfying.

    You are encouraged to branch out - cross sell within different departments and really fulfill all the needs of a customer rather than only from within your assigned department. It can be a really enriching experience.

    Cons

    In reality - the promote-from-within structure is abused by management. Your "numbers" (ability to sell), amount of customers, ease with which you handle a tough situation, and readiness to take on responsibility are rarely the main reasons for a promotion. Making friends with those hiring will get a much less qualified person a promotion over someone who could really succeed in a department and help it to grow.

    Because of the favoritism in the way promotions, you are often faced with inexperienced and/or lazy managers who take advantage of their "staff". It is common to have a manager use their employees for their own benefit and to the detriment of the associates career and time. Often we would see someone unqualified be promoted too soon, and the job "went to their head" - they treated their associates as if they were better than them and held themselves to a lower standard than they did themselves in terms of work ethic .

    Unfortunately, if you are in a transitional store - one where managers come to boost their resumes because its a good stepping stone into one of the major stores- they care less about the individual employees and more about the "all-stars" and managers of high yielding departments.

    Worst of all - HR is ineffective and at the mercy of the salaried department managers. Rarely, do employee concerns get handle appropriately without backlash from managers, if they get handled at all.

    Sadly, this experience taints the overall values of the company, which in theory, should be a wonderful place to work.

    Advice to Management

    Base promotions on qualifications before friendships.

    Give HR more power within the individual stores.


  2. Helpful (2)

    "Customers are valued, employees... not so much."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pianist - Customer Service in Edison, NJ
    Former Employee - Pianist - Customer Service in Edison, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nordstrom part-time (More than 10 years)

    Pros

    My particular job as a pianist gave me a lot of flexibility, and outside marketing exposure to potential clients. I felt valued by my coworkers and the sales staff.

    Cons

    If it doesn't benefit the bottom line, management has little time or patience for it. This company was founded on service. But as the new generation has taken over the business, the service has been incredibly diminished by management and corporate. The sales people are left to pick up the slack, wait hand and foot on customers, and work in an environment that has, over the past decade, become quite depressed. The current generation of the nordstrom family is more focused on promotion of their website business. They are streamlining all physical operations to make the company more attractive for a buy out.

    Advice to Management

    Walk across the mall to Neiman Marcus. They will show you how to value your employees.


There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

See Most Recent

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