Nordstrom - Great company to gain retail/customer service experience | Glassdoor
There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

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"Great company to gain retail/customer service experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Management Intern/Sales Associate in Santa Ana, CA
Former Employee - Management Intern/Sales Associate in Santa Ana, CA
Recommends
Neutral Outlook
Approves of CEO

I worked at Nordstrom full-time (More than a year)

Pros

Nordstrom is renowned for providing excellent customer service, and you really get a good handle on it. Fun learning about new fashion trends

Cons

Commission-based sales were difficult, very competitive within department. Selling felt pushy

Other Employee Reviews for Nordstrom

  1. Helpful (1)

    "Commissioned Sales Associates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Burlington, MA
    Former Employee - Sales Associate in Burlington, MA
    Doesn't Recommend
    No opinion of CEO

    I worked at Nordstrom part-time (More than a year)

    Pros

    Great people to work with.

    Cons

    Horrible managers! They expect way to much from the employees - wanting them to clean, polish and maintain the dressing rooms - but continue to and make quotas and sales. Not all that easy - especially when it is nearing the holiday season! Also how about a 25% discount instead of a measly 10% for the sales associates. What is 10% discount for a store as overpriced as Nordstrom???

    Advice to Management

    Be more accessible - let the sales people have a few minutes of your time when things are not going as well as expected. Hire people to work the dressing rooms - maintaining the neatness and cleanliness expected of Nordstrom - especially during the half year sales and holiday madness!


  2. "Friendly work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Team Member in Edison, NJ
    Current Employee - Web Team Member in Edison, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (Less than a year)

    Pros

    Good work environment and you are always encouraged to perform at your best. Good opportunity to earn as a sales associate and other employees (web team, maintenance) are compensated fairly

    Cons

    The policies that are in place all favor the customer. This creates some nasty customers that make being a sales associate less enjoyable. Also, my job on the web team is to take merchandise away from sales associates to ship to customers which isn't fair to associates

    Advice to Management

    It would be more profitable if you were less customer-oriented because the policies in favor of the customer lend themselves to being taken advantage of. Some managers are not as capable as they should be

There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

See Most Recent

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