Nordstrom - Nordstrom - The Best Option For Working in Retail | Glassdoor
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There are newer employer reviews for Nordstrom

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Helpful (3)

"Nordstrom - The Best Option For Working in Retail"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Communications Operator in Buford, GA
Former Employee - Communications Operator in Buford, GA
Recommends
Approves of CEO

Pros

Nordstrom is a company that feels like a family away from home. While working in the Communications department I was able to become close friends with coworkers and even my manager. Now, after not working there for over a year, I still keep in touch with them and it's not "weird". Although it was a very professional environment, I was allowed to balance personal life with the workplace - during any down time I was allowed and even encouraged to do school work since I was a student at the time. I was also able to take time off work at the drop of a hat if my personal life called for it. Of course, I was expected to return the favor if it was called for in the future (kind of a "I'll scratch your back today, you scratch mine when I need it too" mentality). I was always recognized and praised for a job well done - on a daily basis. Overall it was a wonderful place to work!

Cons

My biggest issue with Nordstrom was the fact that it's retail. With retail comes a retail schedule, so I hated having to work the evening shift (1:30-9:30PM). It was switched up for variety, but sometimes that would mean that I would work the evening shift and then have to be back the very next morning at 7:30AM for the morning shift. That could get tiring. It was also a little difficult to be relieved for regular breaks. The person working the AM shift would have to wait for the PM shift to arrive before taking a lunch break - and sometimes even a restroom break. Since the phones HAD to be manned at all times, it was difficult to find someone to watch them even long enough to run to the restroom - the phone system was much more advanced than a regular phone, so the average employee on the floor was "afraid" to take over the phones even for a short period of time. When working the PM shift, I had to take a lunch break 2 hours after arriving or else I wouldn't get one. Taking a break that early made me very tired later in the evening when I actually NEEDED a break. Since I do still stay in touch with old coworkers who are still working there, I've heard that this issue has been addressed and improved since I left.

Advice to Management

I loved working here but I would have loved the opportunity to grow more. I felt like I was never given the chance to show the extent of my abilities. Nonetheless, I wouldn't trade the experiences I gained for anything.

Other Employee Reviews for Nordstrom

  1. Helpful (1)

    "Retail Details"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Seattle, WA
    Current Employee - Assistant Manager in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    The people are a major part of why I chose to work for Nordstrom. I always loved shopping there, mainly because of the excellent customer service I always received at each Nordstrom store. There are many opportunities to grow within the company; the Nordstrom brothers believe strongly in promoting from within, meaning that, whenever possible, they will promote their own people before bringing in an outside candidate for a job. Senior management, no matter how high up they are within the company, treats all employees with respect and courtesy, no matter how new they are to the company. I feel like this is incredibly important; this doesn't happen within many companies. I especially appreciate that the Nordstrom brothers make a point to visit the stores on a frequent basis and talk with the salespeople to find out how things are going in the departments.

    Cons

    While the health insurance is relatively inexpensive, the copays are obscene, both for prescriptions and office visits. When one is in management, one doesn't get paid very well for the amount of work one does. I work 10-12 hours a day, and I don't get paid nearly enough to compensate for all of the work that I do. Also, Nordstrom believes fully in hiring people who haven't had any education, and while that can be good, it's also very frustrating, because I work with some pretty idiotic people and I know that I could do their jobs about eight million times better than they do.

    Advice to Management

    Train your people better. Make sure that they can give constructive feedback. Teach them that the people on the sales floor know what they're doing; they're out on the sales floor every day, and they have been out on the sales floor every day for a long time, some for years. You haven't been out on the sales floor for a long time, many of you for over a decade. Give your sales management teams credit for what their sales teams are doing. They're paying your salaries.


  2. Helpful (3)

    "What happened to such a great company?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail/Sales Associate in Walnut Creek, CA
    Current Employee - Retail/Sales Associate in Walnut Creek, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you are retail sales savvy, then there is great opportunity to make money in commission.

    Cons

    Nepotism and favoritism ran rampant amid certain departments. Also an employee should feel secure in knowing that a manager will treat him or her in a respectful manner in front of other employees or customers. Work became almost unbearable at times because of certain managers unfair and unethical behavior. The worst part was knowing if there was any complaint made, nothing would be done to resolve the situation; in fact it might have made it worse.

    Advice to Management

    You have to keep an eye on Department managers and see how they treat the employees that work under them. Not just checking to see if they're making their monthly goals, but actually checking to see if they are treating the employees in a respectful manner. Ask the employees how they are being treated.

There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

See Most Recent

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