Nordstrom - Horrible, not worthy of the positive reviews, and selfish managers with lack of morale. | Glassdoor
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Helpful (1)

"Horrible, not worthy of the positive reviews, and selfish managers with lack of morale."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Person in Chicago, IL
Current Employee - Sales Person in Chicago, IL
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at Nordstrom full-time (More than a year)

Pros

Great people to work with. I met some really nice people.

Cons

Not a team environment and the managers will sell constantly. Some managers will cherry pick and take all the good customers and pass the other customers to the staff on the floor. Also, they will make you do task work while they are making a sell and normally its a really good one. Lack of moral especially in the number one store in the company. Veterans have merit and if your new then you can look forward to working more closing shifts and the flexibility isn't that great.

Advice to Management

I believe that it should be fair and the management staff should be there to support and not to be their employees equal. The rules about management being able to sell should be exempt from the benefits, because of the simple fact that some managers abuse this privilege. As an upper manager, it is imperative that you'll come and visit the stores and talk to the staff and not always to the upper managers, because the majority of the time they will tell you misleading information. In order for a business to grow and to develop, the people at the bottom have to be motivated and inspired to achieve one common goal and that's to make more money. If the people at the bottom isn't happy then the numbers will drastically show that in the business results.

Other Employee Reviews for Nordstrom

  1. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Santa Barbara, CA
    Former Employee - Sales Associate in Santa Barbara, CA

    I worked at Nordstrom full-time (Less than a year)

    Pros

    Job responsibility
    commission-based pay
    interaction with customers

    Cons

    Competition between Coworkers
    Long hours during Holidays


  2. Helpful (3)

    "Lots of Opportunies, Lots of Bureaucracy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nordstrom full-time (More than 5 years)

    Pros

    Lots of opportunities for growth
    I've had many opportunities with this company, working in almost every area of the company. Once you have the job, it’s up to you to make something of it.
    The Nordstrom Reputation
    The Higher you go, the better work-life balance
    As a salesperson I had no certainty in my week- if someone called out, I may be called in on my day off. The same as a manager- you may write the schedule, but if you are a small department, you can only trust that everyone will show up when you schedule them to.
    Once off the selling floor & out of the stores, you can expect a more regular 9-5/ M-F work week. But depending on your role& the time of year, you may find yourself working until 8 or 9 pm.

    Cons

    It's who you know, not your skills or potential
    How you are perceived can make or break your career here, since they hire from within & don't focus on education or outside experiences. If they love you... the sky's the limit. If you don't meet whatever obscure vision they see for the person in a particular role, you might as well adopt the 'Keep your head down & your mouth shut' attitude, since you're likely to die in your current role.

    No SOPs- Nordstrom prides itself on not having an employee handbook, and all employees are encouraged to 'Use Good Judgment'; but from the sales floor to the corporate offices, this lack of guidelines and rules means there are few standard operating procedures. Many employees at headquarters fall into two categories: Lifer or Newbie. This makes the company very cliquey, since the old guard is threatened by the new wave of hires and the new hires are challenged with learning as they go, since nothing is standardized. Each department/ division has their own way of doing things, so moving throughout the organization is challenging for everyone involved. Also, almost all reporting & info is generated through homespun programs

    Poor Compensation
    Based on the work you put in, unless you are an hourly employee, they are getting you for a song. From top to bottom, unless you have a VP in your title or you are with their private label- You are not getting fairly compensated.

    Advice to Management

    Invest in your technology & infrastructure. The fact that in 2013, it takes more than two weeks for something to be published on your website is disgraceful.

    Start using industry standard programs, procedures & methods. Being different & unique in these areas only makes you less relevant & nimble.

    Listen to your employees, especially those on your selling floors, as they are the ones who feel your decisions in their paychecks.

There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

See Most Recent

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