Nordstrom - Drink the Kool-aid | Glassdoor
There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

See Most Recent

Helpful (1)

"Drink the Kool-aid"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Commissioned Sales Associate in Seattle, WA
Former Employee - Commissioned Sales Associate in Seattle, WA
Recommends
Positive Outlook
Approves of CEO

I worked at Nordstrom full-time (More than 3 years)

Pros

-Fun environment, great product, discounts at all stores, online and in restaurants.
-Good insurance and 401K match.
-Profit sharing!

Cons

-Decent 20% discount for sales associates but corporate associates receive 33%.
-Pay cap for senior sales associates/makeup artists

Advice to Management

Decent 20% discount for sales associates but corporate receives 33%. Shouldn't the people supporting, selling and representing your product on the front lines be rewarded equally??? Think it through Nordstrom.
Pay cap for senior sales associates/makeup artists, being told "sell more, make more" doesn't make me feel valued for my experience or years of service.

Other Employee Reviews for Nordstrom

  1. "Customer Service (at call center)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Neutral Outlook

    I worked at Nordstrom full-time (More than a year)

    Pros

    -Pay is decent for not having any formal education
    -Some supervisors are nice and helpful
    -They feed you during special events (sale times, holidays, etc.)
    -Sometimes they have raffles or opportunities to get free gift cards

    Cons

    -Job is very stressful; give outstanding customer service but keeping talk time short
    -Some supervisors are not willing to help you and are unapproachable or just don't know the answers to your question
    -Moving up is not based on knowledge or efficiency but more so on "quality"
    -You need to schedule your time off at least 6 weeks ahead of time
    -You could be working until midnight even if there are no calls coming through

    Advice to Management

    Listen to the front-line (lower level) employees who are actually doing the work. Don't make transformational changes without getting the employees' support; you will face retaliation and a lot of people quitting. Mgmt 101.


  2. "nordstrom is pretty awesome"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good company, hoping that somebody could really have a chance to work there

    Cons

    really have no idea about this, don't know how to fit in twenty words..


There are newer employer reviews for Nordstrom
There are newer employer reviews for Nordstrom

See Most Recent

Work at Nordstrom? Share Your Experiences

Nordstrom
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or