Norfolk Southern - IT Department: Toxic-Culture + Under-Performers = Lack of Quality and Innovation | Glassdoor
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There are newer employer reviews for Norfolk Southern

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Helpful (5)

"IT Department: Toxic-Culture + Under-Performers = Lack of Quality and Innovation"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Senior Developer in Atlanta, GA
Former Contractor - Senior Developer in Atlanta, GA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Norfolk Southern as a contractor (More than 5 years)

Pros

Fortune 500 company with reasonable budgets for capital investments. Relatively stable company which is not as affected by economic downturns.

Cons

There is a toxic culture of dishonesty, hypocrisy, sketchy agreements, lack of accountability and negative politics throughout the IT Leadership. Promotions are tenure-based -- not merit based. Performers are punished rather than rewarded.

This environment attracts under-performers looking for an easy pension. Management is unwilling/unable to compensate top level talent with competitive salary ranges. Skilled IT-resources move on to better organizations while under-performers stay until retirement resulting in a perpetual "brain drain".

As an organization, there is no desire to be anywhere but the middle or rear of the "pack" in regards to IT capabilities. Until a major cultural change occurs, this company's IT Department will always be an industry-lagger rather than industry-leader.

Advice to Management

Change the culture. (start with Forbes article: "The Key to Changing Organizational Culture")

Attract, reward and retain top-talent. (start with Dice article: "30 Ways to Attract or Repel the Very Best Employees in Tech")

The rest will happen naturally...

Other Employee Reviews for Norfolk Southern

  1. Helpful (1)

    "gate clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gate Clerk in Charlotte, NC
    Current Employee - Gate Clerk in Charlotte, NC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Norfolk Southern full-time (More than a year)

    Pros

    good company to work for

    Cons

    hours are sometimes hard to deal with


  2. "Helpful staff and enriching experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Norfolk Southern (Less than a year)

    Pros

    Excellent environment for interns. No deadline pressure.

    Cons

    Overall good experience. They don't give big responsibility to co ops

There are newer employer reviews for Norfolk Southern
There are newer employer reviews for Norfolk Southern

See Most Recent

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