Northwest Hospital & Medical Center - Needs better customer service | Glassdoor
There are newer employer reviews for Northwest Hospital & Medical Center
There are newer employer reviews for Northwest Hospital & Medical Center

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"Needs better customer service"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook

I worked at Northwest Hospital & Medical Center full-time (More than 10 years)

Pros

some nice people mixed in...

Cons

Pretentious atmosphere to the public, ironically everyone is always trying to move on elsewhere. Really needs work on customer service all together. I was surprised how so many people manage to be rude and get away with it. That was pretty embarrassing when people would tell me stories about their experiences here.

Advice to Management

To have a better approach to the public, patient and everyone outside of NW so that people are not tuned off

Other Employee Reviews for Northwest Hospital & Medical Center

  1. "Nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Nice people, nice campus, okay benefits.

    Cons

    Communication is not the greatest


  2. "Community hospital is the best for nurses who want to grow and be a part of a community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Nurse Manager in Seattle, WA
    Former Employee - Assistant Nurse Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Northwest Hospital & Medical Center full-time (More than 5 years)

    Pros

    Senior leadership advocates strongly for development and support of nursing staff. Lots of opportunities for growth into leadership positions and certifications.
    If community, mentorship and interdepartmental relationships are important to you, this organization is second to none.
    Many leaders are innovative--all expect high quality work, which makes for proud, high performing teams.

    Cons

    This is a community hospital, so funds are limited. Pay and benefits are more limited than competing hospitals. This tends to drive away the people who are not great cultural fits, however(silver lining)--those left are the ones who truly believe they can make a difference and work hard.

There are newer employer reviews for Northwest Hospital & Medical Center
There are newer employer reviews for Northwest Hospital & Medical Center

See Most Recent

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