Northwestern Mutual - IT Management (Support desk Specifically) ...is a joke | Glassdoor
There are newer employer reviews for Northwestern Mutual
There are newer employer reviews for Northwestern Mutual

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Helpful (3)

"IT Management (Support desk Specifically) ...is a joke"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - WAN Analyst in Franklin, WI
Former Employee - WAN Analyst in Franklin, WI
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Northwestern Mutual full-time (More than a year)

Pros

Free Lunch and many peopel who actually work there are very nice.

Cons

The Management is underqualified and have no idea in how to run a Help Desk. The training for new people is attrocious and they value being a team member over being Experienced! (So what you have are Bubbly peopel getting promoted and customers suffering from an ill- prepared overworked support staff.

Advice to Management

Quit...you are the problem with the desk

Other Employee Reviews for Northwestern Mutual

  1. "I learned a lot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Los Angeles, CA
    Current Employee - Financial Representative in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northwestern Mutual full-time (More than a year)

    Pros

    Income potential, selling the best products

    Cons

    Very difficult to start the business without a developed network of people that are willing to help
    Stressful


  2. Helpful (2)

    "Truly policy owners company - great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineering Consultant in Milwaukee, WI
    Current Employee - Senior Software Engineering Consultant in Milwaukee, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Northwestern Mutual full-time (More than 10 years)

    Pros

    Great culture
    Focused on doing the right thing for policy owners
    Long term outlook

    Cons

    Benefits are no longer considered to be above par
    Pay is average, and quite a few talented employees have accepted new outside positions.

    Advice to Management

    Reduce management layers, and provided competitive salary and benefits

There are newer employer reviews for Northwestern Mutual
There are newer employer reviews for Northwestern Mutual

See Most Recent

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