Nuance - Bright and shiny on the outside, a bit muddled on the inside | Glassdoor
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"Bright and shiny on the outside, a bit muddled on the inside"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Neutral Outlook
Approves of CEO

I have been working at Nuance full-time (More than 10 years)

Pros

Working at Nuance in Enterprise Professional Services presents a chance to collaborate with lots of very smart colleagues, and the caliber of Nuance's customers/clients is high -- it's exciting to reinvent customer service side by side with some of the world's biggest and best name brand companies. Benefits and compensation are pretty good, too, although each year seems a little less generous than the last - higher premiums, smaller raises, etc. On the whole, though, I cannot compain about much!!

Cons

1) Quality work does not translate to job security. Too many high quality people have been laid off in broad strokes as part of a kneejerk reaction to appease investors. If a particular area is being downsized, there is little to no effort to find opportunities for valuable resources in other parts of the business.

2) Just doing the nuts and bolts of the job can be tiresome. The more the company grows, the more convoluted the internal processes become (e.g. expense reports). Seems like extra steps get tacked on for everybody to accomodate the fringe exceptions that pop up with each acquisition.

3) It's hard to get a coherent sense of Nuance's overall culture. The corporation's personality is a bit of an ungainly mixture of each regional/global office and each acquired company. There's also a bit of a disconnect between senior management's family-friendly platitudes and middle management's pressure to perform at all costs. That said, my own boss is very hands off and supportive - but it seems to be luck of the draw.

Advice to Management

Check your egos at the door, please. Paul seems great, but some of his direct reports seem more interested in their own pursuits than in supporting the company overall.

Other Employee Reviews for Nuance

  1. "Good company to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Sales Engineering in Gurgaon, Haryana (India)
    Current Employee - Director Sales Engineering in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance full-time (Less than a year)

    Pros

    Company with lot of Innovation

    Cons

    Not much process oriented company


  2. "Getting Bigger, but not getting wiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance full-time (More than 8 years)

    Pros

    Flexible work arrangements (home/office)
    Cool technology in the right technical space
    Lots of smart dynamic people

    Cons

    Management inflexibiity - difficult to hire, travel, get training
    Focus on costs costs costs

There are newer employer reviews for Nuance
There are newer employer reviews for Nuance

See Most Recent

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