O'Charley's - Company has a very high importance on customer service and overall a great company to work for | Glassdoor
There are newer employer reviews for O'Charley's
There are newer employer reviews for O'Charley's

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"Company has a very high importance on customer service and overall a great company to work for"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Server/Bartender in Cuyahoga Falls, OH
Current Employee - Server/Bartender in Cuyahoga Falls, OH
Recommends
Neutral Outlook
No opinion of CEO

I have been working at O'Charley's full-time (More than 3 years)

Pros

Working for a company with such a high importance on customer services makes it much easier to handle difficult situations with customers. This is a busy location so the money is really good. This is a very clean restaurant with high quality standards for their food and appearance of the restaurant.

Cons

Have to always be willing to work hard. Even when it is not busy there is always something to do. This job is not for people that are not hard workers. There is also a lot of closing and side work, compared to the typical restaurant job.

Advice to Management

Give more positive reinforcement to your employees. There is too much negativity even when the employees are doing good.

Other Employee Reviews for O'Charley's

  1. "0verall I think its a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Richmond, VA
    Current Employee - Bartender in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O'Charley's part-time (More than 5 years)

    Pros

    - schedule
    - regular customers
    - management
    - good money

    Cons

    - steps of service
    - benefits
    - steady pay

    Advice to Management

    my advice to management would be for them to be way more orgainzed and insync with what they tell us.


  2. "I really enjoyed my time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Louisville, KY
    Former Employee - Server in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at O'Charley's full-time (More than 3 years)

    Pros

    I worked with a lot of different people at O'Charley's and really enjoyed it. Good atmosphere. Pretty much let me work the hours I wanted.

    Cons

    Some of the managers were lazy. A lot of the people are immature. A lot of lazy workers but all around nice people.

There are newer employer reviews for O'Charley's
There are newer employer reviews for O'Charley's

See Most Recent

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