Employee Review
- Former Employee★★★★★
Office Depot sucks!
Jan 12, 2009 - Account Manager II in Los Angeles, CARecommendCEO ApprovalBusiness OutlookPros
If you just need a paycheck and don't care what kind of work you are doing then this is the job. The people who support the organization care about customers, but management is only worried about the bottom line and in turn alienate those who care about sales, customers, and building relationships.
Cons
The management has no clear idea about employee retention. Mid and upper level managers are only worried about themselves and have no great understanding to how to build a sales team. This organization has spent millions to improve their corporate offices, but neglect all their satellites. Decisions are made at a national level and executives have no idea how to approach or support local markets. They only promote individuals who agree with their corporate practices. They quietly ignore those who think outside of the box. The retail side of the business sell cheap products and don't support their sales staff. Their Business Services side are plagued with favoritism, and unattainable goals for their sales teams.
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Other Employee Reviews
- Current Employee★★★★★
Pros
Summer work opportunities. I worked at a young age.
Cons
I don’t think there was much more to do except count money and service.
- Former Employee, more than 3 years★★★★★
Step Up from Dollar-Store Clones
Mar 3, 2023 - Sales Associate in Gastonia, NCRecommendCEO ApprovalBusiness OutlookPros
Office Depot was a cleaner, more professional, and friendlier retail company to work for than my previous experience at a 99-Cents Only Store in AZ. They were supportive when we had large influxes of customers, understanding of customer needs, and helpful in their product knowledge and sales. And they definitely never discouraged the staff if sales were low or rewards sign up weren't as high.
Cons
Office Depot allowed the selling of refilled ink products to customers that wouldnt work. Printers now requiring only genuine ink cartridges and making customers return anyways after spending quite a bit of money was a disappointment. Reward programs were setup for customers but they would never update personal info after the customer would change address or phone number. Rewards also had hidden features that made it harder on the customer to use their earned points if even the transaction was processed a certain way. And oftentimes rules were enforced when it came to returns, purchases, and similar subjects for customers, but customers could brute force or override if wanted, leaving it pointless to require associates to follow only for someone to skip it in favor of "the customer experience."
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