Office Depot - Customer Sales Specialist (CSS) | Glassdoor
There are newer employer reviews for Office Depot
There are newer employer reviews for Office Depot

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"Customer Sales Specialist (CSS)"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Sales Specialist (CSS) in Houston, TX
Current Employee - Customer Sales Specialist (CSS) in Houston, TX
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Office Depot part-time (Less than a year)

Pros

Very high turnover allows for advancement
Very large selection of printers and ink
Very large selection of office chairs

Cons

· Office Depot only hires part-time at or near minimum wage w/ limited benefits for non-management positions
· Direct Deposit or ePay card, paycheck not an option after 1st pay period
· Schedule only posted 3-4 days in advance on Wed/Thur for week starting Sunday
· Management is routinely rotated between stores so all stores are clones

· Office Depot is very formalistic
· All work stops from 11am – 3pm during Depot Time
· Cannot work on customer's computer during 11 – 3 Depot Time
· Sales leader micromanages all activity during 11 - 3 Depot Time
· Must pass customers from associate in one zone to another zone over the radio
· Must announce over the radio everything you suggested to each customer
· Mandatory in-person greeting of “What brings you to Office Depot?” not "How can I help you?"
· Mandatory over the phone greeting of “How may I take care of your business?”
· 3 out of 5 in customer survey is failing
· Consequences if customer satisfaction less than 95%
· Customers object to radio earpiece as security related
· Stores are so small you do it all: cashier, sales, stocking, tags, etc.
· Stores are very goal driven with time limits on breaking down each pallet, stocking, etc.
· Very difficult to connect to Wi-Fi
· Customers cannot use store computers to access e-mails to print documents, forms, etc.
· Ordering tech services or merchandise is unnecessarily complicated
· Most computer repairs is done by remote agent
· Computer work station is a way too small cupboard
· Office Depot sells Apple accessories but not Apple electronics

Office Depot can be a bad relationship like walking on egg shells. I strongly suggest discretely inquiring about job satisfaction before working there.

Advice to Management

Corporate needs to change the scheduling system so work schedules are posted two weeks in advance so employees can plan their personal lives.

Corporate needs to get rid of the template greetings and sales tactics and allow associates to be human beings and not robots. People get tired of hearing the same thing over and over. It sounds fabricated because it is.

Other Employee Reviews for Office Depot

  1. "Misleading"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist I in Palm Bay, FL
    Former Employee - Customer Service Specialist I in Palm Bay, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Office Depot part-time (More than 3 years)

    Pros

    Decent pay with commision added

    Cons

    Perform multiple jobs outside of your job description

    Advice to Management

    Keep enough people on staff to perform their own duties


  2. Helpful (2)

    "Was once a great company but they turned their backs on the associates and in turn the customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Falls Church, VA
    Former Employee - Store Manager in Falls Church, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent scheduling system, decent tools to coach and train, along with good teamwork between other store managers.

    Cons

    Not being able to hire associates above $7.80 an hour in a market that costs over 1k for a 1 bedroom apartment, this leads to high turnover. It also makes it nearly impossible to create, grow, then maintain a customer service culture because turnover is so high.

    Advice to Management

    I feel Neil Austrian is trying to make Office Depot into a good candidate for a buyout and is more interested in making the company look lean and mean for this reason, moreso than to simply improve revenue and growth.

There are newer employer reviews for Office Depot
There are newer employer reviews for Office Depot

See Most Recent

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