Office Depot - Co-workers and managers are swell to work with, but company expectations are sometimes unrealistic (2/15/12). | Glassdoor
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"Co-workers and managers are swell to work with, but company expectations are sometimes unrealistic (2/15/12)."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Specialist I
Former Employee - Customer Service Specialist I
Recommends
Neutral Outlook
No opinion of CEO

I worked at Office Depot part-time (More than 3 years)

Pros

-Store Management was flexible with working with my school and second job schedule.
-Store Management showed a consistency of looking for profit while providing the best they could offer for customers.
-Co-workers are friendly, some work harder than others while others do not, but overall most co-workers are kind hearted.
-Earning commission is possible if certain requirements are met.
-Relatively excellent Medical and Vision coverage for part-time status workers in the state of Hawaii.

Cons

-Company goals at times seem ambitious for business, but might do more harm than good.
-Company sometimes makes policy of customer service that makes it hard to work with good customers while rewarding irate customers who may not deserve to be compensated.
-Company has either a really bad marketing team or just devious marketing schemes that borderline if not blatantly lie in regards to quality of tech services and products.
-The workers on the front-lines of providing customer service that are more than excellent are not compensated enough.
-Commission policy is strict and does not provide enough incentive for workers to sell products for commission.

Advice to Management

-Improve employee incentives and compensation to hold onto hard working and talented employees. Otherwise they will (very likely) find a better job offer.
-Better usage of tech terms and phrases when marketing tech products and services.
-Better promotions and deals for tech products and services, so that knowledgeable tech salesmen would not feel like they are selling overpriced or unusable items.
-When recreating in-store positions and places that have existed in another way in another name, don't punish experienced employees for reusing old OD Speak terms. Being that they know these old terms show how they are dedicated and willing to stay in their poorly paid position as well as their pride in knowing "historical" terms.
-Changing in-store pods, department names and other fixtures and designs too frequently can be irritating for both employees and customers. The idea of change can be good, but change too frequent and unnecessarily is desperate and wasteful of time and resources.

Other Employee Reviews for Office Depot

  1. "Bittersweet Job Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate II
    Current Employee - Customer Service Associate II

    I have been working at Office Depot full-time (More than 5 years)

    Pros

    -Flexible scheduling
    -Chance to earn commission
    -Laid-back environment in most stores
    -Decent benefits for full-time associates
    -Good chance to excel into management positions

    Cons

    -Rigid sales technique enforced
    -Hours fluctuate regularly
    -Management can be very unorganized
    -Commission rate dependent on stores performance, not the associate alone
    -Starting wage can be very low


  2. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Office Depot part-time

    Pros

    Flexible schedule if you are a student or hold other jobs
    People are great

    Cons

    Pay
    hours
    Room for growth
    No incentives to work harder

There are newer employer reviews for Office Depot
There are newer employer reviews for Office Depot

See Most Recent

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