Office Depot - Decent | Glassdoor
There are newer employer reviews for Office Depot
There are newer employer reviews for Office Depot

See Most Recent

"Decent"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Office Depot full-time

Pros

Ability to move up, and gain work experience. Ability to gain connections in retail.

Cons

Radios used for training are horribly utilized for training, you feel treated like a second class citizen or a small child with the amount of repetition of common sense based information. The company is so micromanaged, it is painful. There is no room for creativity, or merchandising outside of their cookie cutter approach to pushing product off the sales floor. With the the micromanagement that is put into effect, their horribly inefficient computer systems and outdated approach to management, it is a miracle that they are keeping their head above water in our upside down economy.

Advice to Management

Treat the managers and associates at your stores with more respect and dignity, and it will ignite a passion within your employees. Passionate people who smile are the ones that need to interact with your customers, to have happy employees they need to feel appreciated and not scrutinized or treated like black sheep.

Other Employee Reviews for Office Depot

  1. "Used to be a very good place to work, but not so much anymore."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Department Manager
    Current Employee - Technology Department Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Office Depot full-time (More than 8 years)

    Pros

    Small stores, making for an effective team environment. Usually, store level management is willing to work with and for you on your development and to resolve any issues which may arise. Company treats each employee fairly, and the corporate office is quick and aggressive in attending to employee concerns. Employees have a 24x7 'hotline' to the corporate office if they feel uncomfortable discussing their issues with individual store management.

    Cons

    The company has fallen into dismay with the onset of the ISCE program in September of 2011. Management beyond store levels have grown out of touch with the day in the life of their stores. Monthly and yearly sales and service goals change practically daily, making it hard to focus on a particular aim. We have been told not to stress the selling of extended warranties because it "detracts from the customer experience and gives associates the wrong idea about our purpose" while then being scolded about our declining warranty sales figures. The rules are changing daily regarding freight stocking, radio communication, and limits to resolving customer complaints. Also, customer satisfaction surveys are currently being heavily stressed, even costing some managers their jobs. However, these surveys only represent roughly between 1-5% of our actual clientele. Finally, the computer repair process is a abhorrent. Much of the software repair is performed remotely by an outsourced company, often resulting in a great deal of communication breakdown. The tech associates are provided zero training, meaning that much can get lost in translation between the customer and the remote agent. In-store techs who do posses a skill with computer repair will find themselves drastically limited on parts and other resources.

    Advice to Management

    Iron out the major flaws with ISCE. It has been almost two years since the program's rollout, andit seems more tumultuous than ever. Also, set a standard for computer repair. Customers should expect the same experience when bringing their PC or laptop to an Office Depot regardless of the associates working.


  2. "Definition of Corporate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Manager
    Former Contractor - Project Manager
    Doesn't Recommend
    Disapproves of CEO

    I worked at Office Depot as a contractor (Less than a year)

    Pros

    ?? Its a job. You can pay sit in nice office furniture and have nice pens.

    Cons

    they hire and fire quickly, its very very cut throat and people turn there back.

There are newer employer reviews for Office Depot
There are newer employer reviews for Office Depot

See Most Recent

Work at Office Depot? Share Your Experiences

Office Depot
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or