Employee Review

  1. 5.0
    Former Employee, more than 3 years

    Friendly Co-workers, iffy upper management

    Aug 2, 2019 - Sales Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Always something to do, from helping customers and running prints to setting up new displays and tidying up the store. Which could be incredibly boring, except the customers are generally a joy to talk with, and your coworkers are right beside you helping out.

    Cons

    Upper management seems to jump from fad to fad; a new service will appear unannounced in the week's freight, languish while memos catch up, and mostly fade away when the new thing takes hold. Those services have mostly failed due to lack of interest, stemming from lack of real marketing, as actual marketing is nearly exclusively instructing employees to discuss the service with customers as they are being helped.

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  1. 5.0
    Current Employee

    Good company to work for

    Mar 31, 2021 - Warehouse Associate in Buford, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Offers Good Benefits Package, competitive pays

    Cons

    Closing some stores due to the pandemic

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  2. 2.0
    Former Employee, more than 10 years

    Business Solutions Division..used to be a great place, now a toxic environment

    Jul 26, 2021 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits, good name recognition, great camaraderie with teammates. Work from home long before the pandemic.

    Cons

    Since the company made the Business Division a priority over the retail (store) division, there has been a complete culture change in a negative way. The pandemic only made it worse. It used to be a fun place to work with the freedom to run your territory your way as long as you were successful. Now there is serious micromanaging, unachievable goals, lower bonus pay outs (if you’re the few who earn one), zero appreciation or positive recognition. Experienced, outside sales people are mandated to be telemarketers during set days and hours every week. Additionally, good, tenured employees, were put on PIP’s during the pandemic for not making goal, when customers weren’t in the office. Layoffs and changing of territories are a regular thing now, leaving the customers with a new rep just about every year. Customer service has gone by the wayside, outsourcing the team, along with the drivers and the collectors. Bottom line, they don’t care about the employees or the customers anymore. There’s no room for advancement since they like to bring management in from the outside. Once the company splits the retail division next year, and sells out to Staples, they’ll be nothing left of the business division unless they make some serious changes to upgrade the morale and keep good employees from leaving in droves.

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