OfficeMax - Great experience. | Glassdoor
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"Great experience."

Star Star Star Star Star
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

Good pay and benefits. Good hours of operation for a retail store. Great peple to work with.

Cons

Not a lot of hours given to staff the store properly. Hard to fire people.

Advice to Management

Need more payroll to offer better customer service and get all tasks done properly.

Other Employee Reviews for OfficeMax

  1. Helpful (3)

    "Fear based incentives, Negative feedback."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist
    Current Employee - Sales Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OfficeMax full-time (More than 3 years)

    Pros

    You learn product knowledge about printers. You learn to run faster than you have strength, take every last penny from old ladies, lie about what someones computer needs and what antivirus programs do.

    Cons

    Fear based incentives are the driving force.
    Poor pay.
    Managers of the district are unapproachable
    All decisions require a partner.
    Requests for a partner gets you in trouble
    Customer survey has one choice for pass and five for failure.
    Store kept freezing in winter and Hot in summer.
    Breaks and lunches are constantly denied. (UNACCEPTABLE!!)
    HR is set in an anti employee stance
    All conversations with employees are recorded to be used as denial of unemployment payments.
    Company pushes unlicensed insurance for items sold.
    heavy objects are stored in very high places.
    Return policies are very strict and attract customer complaints.
    Leaving work is like a mix of relief and escape from torture.

    Advice to Management

    The customer feedback program is a sham. Change the return policy. Get rid of the negative culture of fear and reprimand. Get rid of all commissions and pay better. Staff the dang store so that its not impossible to help everybody and that a huge work load lands on just a few people. Don't sell things at a loss and if there is no margin in a product get rid of it. Stop selling to bulk and just put things on sale individually. Don't badger customers, allow them to shop in peace. Stop harassing the customer a checkout. Don't consider a sale a loss just because its not $43. Let people decide when they need ink not vice versa. Don't ask for customers personal information. Stop blasting employees for not being able to sell a essentials kit that marks up the item by 50% or more. GO OUT OF BUSINESS.


  2. Helpful (1)

    "Coworkers are great people, Corporate needs to improve."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OfficeMax full-time (More than a year)

    Pros

    Coworkers are some of the best people I've had the pleasure to work with. Store manager is one of the best bosses I've ever had in retail. DM shows that he cares, or at least pretends to.

    Cons

    Not enough payroll. Might lose job due to merger with Office Depot. To many expectations with little or no hours to complete it. Roll out new planograms with no items to stock, or send new items with no lace to put them. Corporate is completely detached from the day to day at the store level.

    Advice to Management

    Quit cutting payroll. It takes money to make money and by not having enough associates in the store, how are we suppose to offer the "Best total solution"? Quit rolling out new planograms with no new items to stock. Also quit sending new items whose planograms has not been updated.

There are newer employer reviews for OfficeMax
There are newer employer reviews for OfficeMax

See Most Recent

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