OfficeMax - Disingenuous | Glassdoor
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Helpful (5)

"Disingenuous"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate
Current Employee - Sales Associate
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at OfficeMax full-time (More than 3 years)

Pros

The environment is mostly laid back. Having been a retail manager at other companies with double the pay as well as work load, I can tell you that Officemax does not really expect any real labour out of their employee's, nor do they really have the tools/infrastructure that real efficient retailers have. Things which as an employee can be great but agitating.

Cons

The biggest con is that the focus of office max is to force employee's to use the "hard sale" to push unnecessary ,over priced, and dubious at best services and warranties. Which is very ironic considering they pride them selves on being one of the "most ethical" corporate entities.

These services include the "Essentials Kit", "Max Assurance", and "Ctrl Center Computer setup/repair".

First of all, the "Essentials kit" tend to be be the "max assurance" extended warranty with nearly zero cost extras like furniture polish/usb cable/ a ream of printer paper. Absolute rip off. Price ranges from 40-200$ depending on the price of the item you are buying it for.

The "Max Assurance", is an extended warranty that you redeem over the phone. It usually only covers year two and three(the years which consumer reports say its least likey to break), and nonsense like day one surge protection. Do you ever see people rushing to replace all of their electronics after a thunder storm? Me either.

"Ctrl Center Services" is also bogus. You bring your computer in for a free "pc check up" which is a scan that 90% of the time will recommend a 200$ repair package regardless of any problems actually existing on the computer, the idea being that you can then down sell them the same services at a lower price point. They also do pc set up for the same outrageous prices which more or less involve uninstalling a couple of programs and setting your computer to automatically update windows or occasionally defrag.

Rude employees and inexperienced managers as well, but that helps keep the employee's in the dark about the ridiculous services they offer.

Advice to Management

Cut your work force in half, and adopt a more ethical strategy for growing your business like controlling your out of stocks, revamping your infrastructure and cutting your labor force in half and implement a proper discipline structure

Other Employee Reviews for OfficeMax

  1. "Great experience."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay and benefits. Good hours of operation for a retail store. Great peple to work with.

    Cons

    Not a lot of hours given to staff the store properly. Hard to fire people.

    Advice to Management

    Need more payroll to offer better customer service and get all tasks done properly.


  2. Helpful (3)

    "Fear based incentives, Negative feedback."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist
    Current Employee - Sales Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OfficeMax full-time (More than 3 years)

    Pros

    You learn product knowledge about printers. You learn to run faster than you have strength, take every last penny from old ladies, lie about what someones computer needs and what antivirus programs do.

    Cons

    Fear based incentives are the driving force.
    Poor pay.
    Managers of the district are unapproachable
    All decisions require a partner.
    Requests for a partner gets you in trouble
    Customer survey has one choice for pass and five for failure.
    Store kept freezing in winter and Hot in summer.
    Breaks and lunches are constantly denied. (UNACCEPTABLE!!)
    HR is set in an anti employee stance
    All conversations with employees are recorded to be used as denial of unemployment payments.
    Company pushes unlicensed insurance for items sold.
    heavy objects are stored in very high places.
    Return policies are very strict and attract customer complaints.
    Leaving work is like a mix of relief and escape from torture.

    Advice to Management

    The customer feedback program is a sham. Change the return policy. Get rid of the negative culture of fear and reprimand. Get rid of all commissions and pay better. Staff the dang store so that its not impossible to help everybody and that a huge work load lands on just a few people. Don't sell things at a loss and if there is no margin in a product get rid of it. Stop selling to bulk and just put things on sale individually. Don't badger customers, allow them to shop in peace. Stop harassing the customer a checkout. Don't consider a sale a loss just because its not $43. Let people decide when they need ink not vice versa. Don't ask for customers personal information. Stop blasting employees for not being able to sell a essentials kit that marks up the item by 50% or more. GO OUT OF BUSINESS.

There are newer employer reviews for OfficeMax
There are newer employer reviews for OfficeMax

See Most Recent

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