OfficeMax - Friendly environment but expects too much for too little. | Glassdoor
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Helpful (1)

"Friendly environment but expects too much for too little."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Boston, MA
Current Employee - Sales Associate in Boston, MA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at OfficeMax part-time (More than a year)

Pros

Management and Associates : The managers are friendy easy to get along with and works well as a team. Probably the only reason people would work here over a year
Flexibility: Very flexible in terms of availability and rescheduling
Workflow: being a office supply store it's not extremely busy all day
Ethics: officemax does do a good job of showing employees some respect and we don't rip off or oversell the customer.

Cons

EuesNo defined role: as a sales associate I would expect to mainly sell products and help guest. But you will find due to being understaffed you find yourself having to not only help guest but also stock and recover the store and back up and cover cashiers. While maintaining officemaxs expectations of selling services and making sure 30% of customers are using/signing up for our maxperks card.

Cheap: Salary , Spiff, and discounts are all too low for the amount of work expected. Also our p.o.s system is too outdated and our internet is terribly slow and unstable. Also if the store cares so much about max perks they should make it a 5% off card. Also like I stated earlier we are understaffed.

Micromanagement: often the management is on your case about every little thing. If you dont sell any services you get harrassed. If you not energetic you get harrassed. If their is a line you get harrassed to ring customers. If you don't sell alot of paper you get harassed. If you don't hit 30% with perks you get harassed. And the worst thing about it is the better you do the more they harrass you with just a pat on the back if you actually do good.

Too flexible: Yes this is both a pro and a con. People are allowed to call out way too often. Which causes the managment to call you on your day off. Also we are way to lenient in terms of returns. Every week I witness at least 500 dollars in returns and thats just the days I works. Ink should not be allowed to be returned in a no product should be allowed to be returned in any way past 14 days even if they claim the product is defective. No one is going to keep a product past 14 days if its defective.

No employee appreciation: the customers and company seems more important than the worker's who work for it. I understand that the customers always right but we take so much crap from the customers and get harrassed by the managers it makes us feel unappreciated. I feel like a drone instead of a employee. We do a good job of bringing the wrong guest back. We should not encourage sale abusers and thiefs to keep repeating to come back and exploits us again. It's not fair to the people who works here.

Advice to Management

For this store to improve guys sitting at the top has to make more of an effort. In fixing the many flaws the company has. Please show us as employees that there is a reason other then a friendy. Environment and good ethics to working here.

Other Employee Reviews for OfficeMax

  1. "Store Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Hours
    Great Coworkers
    Had a good experience

    Cons

    Switch around of management a lot
    Not good prices
    Not a lot of training on sales


  2. "Good first job for high school graduate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Scottsdale, AZ
    Former Employee - Sales Associate in Scottsdale, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at OfficeMax part-time (More than a year)

    Pros

    Good coworkers and interesting problems

    Cons

    Ridiculous hours for an office supply store. No one wants to buy printer ink at 10 pm.

There are newer employer reviews for OfficeMax
There are newer employer reviews for OfficeMax

See Most Recent

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