Pros
The support staff is genuine, although if you are busy you may find no help available to you. I cannot really think of anything else positive about the firm.
Cons
HR is the major problem area. When reporting a problem, it either gets swept under the rug or what you reported is twisted around on you and you become the target. There is favoritism on the highest level. HR DOES NOT in any way shape or form represent what is best for the support staff. If you work for very busy attorneys and you work overtime, you are threatened to the point where you are FORCED to work unpaid overtime and when you complain about it, you are the problem. See a pattern here? If you have a problem with HR and you go to your bosses, don't expect any help there as HR is untouchable and will deny everything and you will be labeled as the problem. HR will never be reformed to strive for better employee relations as it is far better to simply get rid of a good employee and keep recycling, hence the revolving door at this firm. Employees are disposable and not valued at all as they claim. Also, the firm condones clients who bully support staff...this is in no way acceptable! No woman should ever be bullied or threatened by a client and when such bullying/threats are reported, it should be imperative to correct this action. NO EMPLOYEE SHOULD EVER BE SUBJECTED TO THIS, EVER, NO MATTER WHO THE CLIENT IS - THIS IS NOT ACCEPTABLE BEHAVIOR!