OneTouch Direct - Very strange place to work | Glassdoor
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There are newer employer reviews for OneTouch Direct

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Helpful (1)

"Very strange place to work"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Tampa, FL
Former Employee - Anonymous Employee in Tampa, FL
Doesn't Recommend

Pros

They were flexible with my schedule once I proved myself as a top sales person. The training department was stellar. The cafeteria was nice.

Cons

You would come to work on time and be subject to being sent home because there were not enough seats. They expected a certain number of people to be a no show per day and if more showed up for their assigned shift people were released for the day. If you were a top performer and the call center was below goal on sales, they would switch you to inbound sales to bring the sales up. This meant that while you sold well on calls that were sales calls, you got a lot of calls that had to be referred to the client (ie verizon). Consequently, you were only paid commission if your call to sale ratio was over a certain percentage and you couldn't control how many customer service calls you would get.

Advice to Management

Tell the truth when you hire people about the income potential. It is very low. They announce to the news stations that they are hiring a massive amount of people and that the average salary is XYZ but in truth, the average salary is very low and the massive hiring is due to massive turn over.

Other Employee Reviews for OneTouch Direct

  1. Helpful (2)

    "Its ok but can be an annoying place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - One Touch Direct in Tampa, FL
    Current Employee - One Touch Direct in Tampa, FL
    Doesn't Recommend

    Pros

    You have oppurtunity to make commission, its a laid back enviorment. They give away prizes all the time. If you just need a job while your looking for another job, they are a good start.

    Cons

    You have to constantly keep up with the fluctuating commission because they will short your check if you dont pay attention. The enviorment is laid back but a little too laid back at times because employees can get loud and that includes the supervisors. They hire you for one thing then switch you to something else, give you shorter hours and give you a few days of pointless training cause you walk out more confused then you did walking in. You cant really plan anything with your check because its based on commission. If you dont sale your check is under 600. If you dont make sales they whine and if you make too many sales they whine and get suspicious. Its mainly a place young people work. 24 and under, so there is a lot of immaturity and temper tantrums going on.

    Advice to Management

    You need more professionalism, and you need to train your employees better. Stop threatening staff with their jobs and just give positive reinforcement. Give people the job, salary, and hours you promised them when you hired them. Improve on payroll. People shouldnt constantly have to be compensated because you short their check all the time.


  2. "Sales representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OneTouch Direct full-time

    Pros

    Pay was good and Unlimited overtime

    Cons

    To many employees we sometimes ran out of computers

There are newer employer reviews for OneTouch Direct
There are newer employer reviews for OneTouch Direct

See Most Recent

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