Orchard Supply Hardware - Great Customer service company | Glassdoor
There are newer employer reviews for Orchard Supply Hardware
There are newer employer reviews for Orchard Supply Hardware

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"Great Customer service company"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
No opinion of CEO

I have been working at Orchard Supply Hardware full-time

Pros

Nice place to work, great people, moving foward

Cons

always pushing for 120%,100 mph

Other Employee Reviews for Orchard Supply Hardware

  1. Helpful (1)

    "Retail is always a very hard Job to do with the little amount of pay that a person gets."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager
    Current Employee - Department Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Orchard Supply Hardware full-time (More than 10 years)

    Pros

    Benefits,Opportunities,Values.Working with many different kinds of people.

    Cons

    The low pay,less days off.Have to work many week-ends.

    Advice to Management

    The Management should show the Employees that the C.A.R.E is there for them,just like we show the Customers.


  2. "This has become a very different place than it was when I started."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    Pros

    My store is run by the best manager imaginable. He knows how to listen, cares about every employee yet is not afraid to take strong action when it is called for.

    Cons

    Upper level management makes some very good decisions which are balanced by some of the stupidest choices imaginable. The company is run by people who have no idea of store operations . . .just what they have read in a text book. In contrast to modern companies who practice participatory management OSH is a totally top down operation. God help anyone who has the temerity to suggest something different to upper management. In the last couple of years I have heard things said in the break room that would have been unthinkable in the past. Moral is just awful. The time honored concept of customer service just doesn't exist due to draconian hours cutbacks. Rob lynch should be replaced along with his hand picked lackies

    Advice to Management

    Listen to your store mangers, they know what is going on better than you ivory tower types.

There are newer employer reviews for Orchard Supply Hardware
There are newer employer reviews for Orchard Supply Hardware

See Most Recent

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