Oriental Trading Company - Not bad, but they don't treat you like an adult | Glassdoor
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There are newer employer reviews for Oriental Trading Company

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Helpful (2)

"Not bad, but they don't treat you like an adult"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Agent in Omaha, NE
Former Employee - Customer Service Agent in Omaha, NE
Approves of CEO

Pros

Generally not hard to get off when you need it. Not a difficult job. Lots of feedback available for call center agents.

Cons

If you agree to work Saturdays, good luck getting off of that schedule. They will change your schedule on you without warning so that you're working nights all of a sudden. Metrics will make it look like you're never on the phone when all you've taken is your usual breaks, they just don't take into account the fact that they send you home early all the time. Almost impossible to get 40 hours/week. Management treats everyone as if they just graduated high school the day before, they don't trust you or respect you as an adult. When you leave, they will act like leaving a customer service job is the worst decision you could ever make. Pay is terrible. My first job was also customer service 13 years prior, and I made more money at that.

Advice to Management

Treat people like adults, pay them like they have bills and rent to pay, and they will act like adults, they'll stay longer, and be willing to grow with the company instead of treating it like something to make money short term.

Other Employee Reviews for Oriental Trading Company

  1. Helpful (1)

    "I was a 'thing', not a human being"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Worker in Omaha, NE
    Former Employee - Warehouse Worker in Omaha, NE
    Doesn't Recommend
    Disapproves of CEO

    Pros

    easily hired
    flexible scheduling
    co-workers were great

    Cons

    lousy pay
    incompetent lower level management (A few exceptions)
    dehumanizing attitude of management toward employees

    Advice to Management

    pay better. how in the world do you expect anyone to live on the kind of salaries you offer warehouse workers? How would YOU like it if your salary were suddenly so low? What would happen to YOUR standard of living? You offer slave wages, and since people are desperate, they work for these wages. shame on you, otc.


  2. "Meh, an okay job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Omaha, NE
    Current Employee - Customer Service Agent in Omaha, NE
    Recommends
    Approves of CEO

    Pros

    I possibly have the nicest supervisor they have to offer.

    Performance reviews are prevelant every month so you can view your progress.

    Co-workers are very friendly though some of them are creepy.

    You can get time off REALLY easy. They even have pre-VTO where you can call in an see if you can start your shift a few hours later or in some cases your whole shift off before you start. In fact when there is down time they encourage you to take the whole summer off if you want. Incentives have gone

    Cons

    The job can be VERY repetitive, saying the same things, etc.

    Some customers are truly evil and will freak out if you can't give them free shipping on a $20 order, or if they wait too long to order and their only choice is the really pricey express delivery.

    During call reviews supervisors can really nit-pick about the way you go through calls which can be very frustrating, because sometimes you feel you can't do anything right.

    Your monthly minimum percentage of how many items you've upsold to a customer just raised to 8% rather than 7%. So you really have to know your product when doing your pitch to the customer.

    Traffic staff posts "metrics" late so sometimes you don't know when you're not meeting requirements.

    Advice to Management

    I really like Sam. He seems like a real standup guy with an awesomely positive attitude. Just keep listening to your employees because are the engine behind the business.

There are newer employer reviews for Oriental Trading Company
There are newer employer reviews for Oriental Trading Company

See Most Recent

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