Overstock.com - This is a company that never quite matured. | Glassdoor
There are newer employer reviews for Overstock.com
There are newer employer reviews for Overstock.com

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Helpful (10)

"This is a company that never quite matured."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Salt Lake City, UT
Current Employee - Manager in Salt Lake City, UT
Doesn't Recommend
Disapproves of CEO

Pros

Folks here are friendly.
Folks try very hard to get their jobs done despite a strong culture of micromanagement.

Cons

Nepotism
Poor compensation
Short-sighted planning ans strategy
Middle management does not last long unless they act as "yes men" to their executives
Poor ability to identify and follow best practices
The CEO has a dog he brings into the office and he lets it wander around and sniff people.
Extreme levels of dishonesty from the CEO and his direct reports.

Advice to Management

Go back to "overstock.com", "o.co" has no brand recognition.
Keep the customer service and the marketing departments completely separate.
Start holding vendors accountable for services provided.
Understand that as an internet retailer your core business depends on reliable IT service and your IT department has been gutted by poor wage raises and compensation.
Concentrate on what you are doing good at, not on fads.
An "open" work area environment is counterproductive when the office is so crowded.
The CEO should quit micromanaging.

Other Employee Reviews for Overstock.com

  1. Helpful (6)

    "A lot of Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Disapproves of CEO

    Pros

    - Growing Company
    - Profitable
    - Work/life balance
    - Smart peers
    - Ability to do solve very complex problems

    Cons

    - Senior Management very reactionary when making decisions
    - Not allowed to do things the right way, have to do what Senior Mgmt wants
    - Many of the leaders only have work experience at Overstock; not enough to know industry standards and best practices
    - Senior Management is over departments they should never even be allowed to get close to. (i.e. SVP of Customer Service also over Marketing)

    Advice to Management

    Start listening to your employees. This is the least bureaucratic bureaucracy out there. Just because you know a lot about one subject, does not mean you know a lot about everything else. Stop making decisions on an employees job when you know very little about what they do.


  2. Helpful (5)

    "Great place to work if you are okay with "cliques"."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Approves of CEO

    Pros

    The pay seems to be competitive. The job can be fulfilling if you don't mind staying in the position you are hired in to.

    Cons

    There can be a lot of drama in the Customer Care Department. If you try not to get involved in it you are seen as uncaring and you get passed up on a lot of opportunities.

    Most of the advancement seems to be within a certain type of crowd. If you aren't part of the crowd that "parties" with middle management you won't get far in the company. There is little support for an employee that works hard and knows the ins and outs of their position when their direct supervisor doesn't know how to do their job.

    Advice to Management

    I would recommend taking a look at the team lead if the entire team seems to be falling behind.

There are newer employer reviews for Overstock.com
There are newer employer reviews for Overstock.com

See Most Recent

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