Overstock.com - Not perfect (no company is) but works hard to improve | Glassdoor
There are newer employer reviews for Overstock.com
There are newer employer reviews for Overstock.com

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Helpful (3)

"Not perfect (no company is) but works hard to improve"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Mid-Level Management in Salt Lake City, UT
Current Employee - Mid-Level Management in Salt Lake City, UT
Recommends
Positive Outlook
Approves of CEO

I have been working at Overstock.com full-time (More than 5 years)

Pros

Some of the executives understand the company's cultural shortcomings and are working hard to improve it. There is lots of opportunity for promotion for those who understand how to maneuver through the system and are willing to deliver high performance consistently. There has been a consistent process in place for quite some time for delivering competitive pay and benefits and it is starting to pay off. Employees who are patient and willing to personally contribute to improve the culture are much happier and productive than those who only focus on the growing pains. Overstock has a bright future because the people who work here (including senior management) really care about making Overstock #1 in the industry. By many measures it already is. The tools and technology developed here are first rate.

Cons

The purpose of a company is to deliver superior value to the customer and other stakeholders. Some executives seem to forget that employees are also stakeholders. Conversely, some employees think a company exists only to make their lives better. The two competing views have caused friction in the past, and like any company, will cause friction in the future. My view is that the problems are simply a matter of growing pains.

Advice to Management

Communicate to employees their role in delivering superior value to the customer comes first, and recognize that it takes a satisfied workforce to make that happen. Be honest with employees about the primary mission but that you are also working hard to improve the culture over time. Where things break down is when the words communicated don't match the actions taken. Focus on communicating what makes Overstock a great company but be honest and acknowledge the internal flaws while taking positive steps to fix them. SVPs should be conducting frequent and consistent stand ups to foster better two-way communication. This is going to take some hard work but over time you will start to get more honest and open feedback rather than just hearing what you want to hear. Perception is everything.

Other Employee Reviews for Overstock.com

  1. "Great company if you're in the right department."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Salt Lake City, UT
    Current Employee - Analyst in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Overstock.com full-time (More than 5 years)

    Pros

    - lots to learn
    - fun people
    - lots of opportunity to move up or around

    Cons

    - company reorganizations, letting people go without warning
    - some parts of the business are led by people who don't necessarily have any business managing others
    - cliques


  2. Helpful (7)

    "Learned a lot, Cost me a lot........"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Upper Level Management in Salt Lake City, UT
    Former Employee - Upper Level Management in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Overstock.com full-time (More than 5 years)

    Pros

    They do promote from within, and allow you to find your niche within the company. There is a great onboarding process for new employees, and an all around good group of people that work there. You get a lot of visibility into a lot of different processes around the company, and if you are in the right meeting, on the right day, your opinion is usually listened to. There are no limitations of the cross functionality of a position.

    Cons

    NEPOTISM. If you are not in the IN crowd, you will wonder every day if you have a job. Lots of emotionally run processes, with a lot of protection of the wrong people. They want to 'help' you grow, as long as you do exactly as they want you to do, they leave that up to you to guess though, lots of changing minds depending on the mood. A lot of fear based management, it comes from the highest of the high, so its no wonder that it trickles down.

There are newer employer reviews for Overstock.com
There are newer employer reviews for Overstock.com

See Most Recent

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