PCS Mobile Solutions - Don't do it! Much better companies out there! | Glassdoor
There are newer employer reviews for PCS Mobile Solutions
There are newer employer reviews for PCS Mobile Solutions

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Helpful (1)

"Don't do it! Much better companies out there!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Phone Sales and Repair in Naples, FL
Former Employee - Phone Sales and Repair in Naples, FL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at PCS Mobile Solutions full-time (Less than a year)

Pros

Base pay plus commission, relaxed dress code, mostly good people to work with.

Cons

PCS Mobile Solutions is a Sprint indirect dealer. Good in that you don't get hounded by all the Corporate reps but bad because the technology and inventory in the stores is sub-par. Also your commission is held 60 days to go through corporate and PCS to allow for deactivations and charge-backs. The wost part is dealing with CSAT surveys. Customer Satisfaction surveys that a lot of customers get in the form of an automated call after visiting an indirect or corporate store and purchased a device or got a repair done. The survey asks for a rating of 1-5, 1 being very dissatisfied and 5 being very satisfied. If at least 75 percent of all your personal sales or repairs aren't rated at "very satisfied", Sprint will take away up to one third of your commission. So for example, if a customer had to wait an extra 10 minutes in the store, he may feel he was only satisfied and will rate you that way. the other question on the survey is "Ready Now". that involves the rep setting up the customer's phone, transferring contacts, etc. If he or she doe's not understand what Ready Now is and answers NO to this question, that will also get you hit for a pay deduction.
The commissions are a flate rate. $7 for a new line and $4 for upgrades. So you have to sell a hell of a lot of phones to break even an $800 commission check, and thats if you pass your CSAT score.
The base pay, which is usually your main income, is between $10 and $12 per hour, and overtime is frowned upon unless the store is short staffed.

Advice to Management

Offer better training for sales, service, and repair to equip your employees!
Sprint, stop robbing your employees hard earned pay for things they do not have complete control over and you will have more happy and productive workers!

Other Employee Reviews for PCS Mobile Solutions

  1. Helpful (1)

    "Greedy, Cheap, and Poor Upper Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Repair Technician in Brandon, FL
    Current Employee - Repair Technician in Brandon, FL
    Doesn't Recommend

    Pros

    It's a Sprint Franchise. The benefits are good, but expensive. Other than that there's really not much to say here other than you would be way better off working for Sprint Corporate if you can. It's better money and benefits.

    Cons

    Upper Management is short-sighted, believes people are nothing more than a sales machine, and is not willing to invest money into their business. They are constantly looking for ways to cut corners and save on costs. They care more about what shows up on paper than the customer or employee. Medical and dental are good, but very expensive. Close to $200 a month deducted from your paycheck. Only 1 week paid vacation to start and you cannot take it from November to January.

    Advice to Management

    Treat your employees with respect and give them the pay and benefits they deserve. Who knows, you might end up retaining quality employees.


  2. Helpful (1)

    "I'm Really Glad I Found this Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Manager
    Current Employee - Market Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PCS Mobile Solutions full-time (Less than a year)

    Pros

    - The training program is comprehensive compared to other wireless companies I have worked for
    - Aggressive compensation plan for high performers
    - Leadership team is honest, transparent, and delivers upon promises
    - Open communication between senior leadership and field reps
    - Managers are empowered to run their stores without micromanagement
    - Company strategy focuses on executing the simple things consistently rather than roll out complicated or cumbersome one-size-fits-all action plans
    - Company is growing. Added 13 stores in 2016.

    Cons

    It's not for everyone. The company expects a lot of it's people and expects results, in both busy times and in slow times. The people who do best during slow times get creative with drawing customers in the store... Not for those who are not people-oriented or self-motivated. It helps to be competitive.

    Advice to Management

    The success of any retail business comes down to the people working in each store and how the customer feels walking out. Hire the best people, with the highest integrity, work ethic, and self-motivation, and you will continue to see the company grow.

There are newer employer reviews for PCS Mobile Solutions
There are newer employer reviews for PCS Mobile Solutions

See Most Recent

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