PCS Mobile Solutions - Fun place to work | Glassdoor
There are newer employer reviews for PCS Mobile Solutions
There are newer employer reviews for PCS Mobile Solutions

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"Fun place to work"

StarStarStarStarStar
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

good phone buying program for working for sprint

Cons

stick to posted hours on door

Other Employee Reviews for PCS Mobile Solutions

  1. Helpful (3)

    "Solid Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Cleveland, OH
    Current Employee - Store Manager in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PCS Mobile Solutions part-time (More than a year)

    Pros

    Defintiely a performance driven company - which suits me well. We are one of the top ranked Sprint delaerships every month. I am competitive so this job really fits me well.

    I worked for just an hourly paycheck before coming here, but did the sames things - upsold to customers, gave great customer service. Now instead of just hourly I get $400-$500 in commission each month.

    The leadership is solid - really good people that make you feel connected to the business and not just a number.

    Very buttoned up in Operations. Rarely have any issues and when i do they are taken care of very quickly.

    They also promote from within frequently - many of the managers in my market were once sales reps. Usually takes about a year for a good rep to move up.

    Cons

    Benefits are good but not cheap.
    Sprint service can be a challenge.
    Lots of performance metrics to meet - can be overwhelming.

    Advice to Management

    Keep growing so that sales reps who want to become managers have stores to grow into.


  2. Helpful (1)

    "Don't do it! Much better companies out there!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Sales and Repair in Naples, FL
    Former Employee - Phone Sales and Repair in Naples, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PCS Mobile Solutions full-time (Less than a year)

    Pros

    Base pay plus commission, relaxed dress code, mostly good people to work with.

    Cons

    PCS Mobile Solutions is a Sprint indirect dealer. Good in that you don't get hounded by all the Corporate reps but bad because the technology and inventory in the stores is sub-par. Also your commission is held 60 days to go through corporate and PCS to allow for deactivations and charge-backs. The wost part is dealing with CSAT surveys. Customer Satisfaction surveys that a lot of customers get in the form of an automated call after visiting an indirect or corporate store and purchased a device or got a repair done. The survey asks for a rating of 1-5, 1 being very dissatisfied and 5 being very satisfied. If at least 75 percent of all your personal sales or repairs aren't rated at "very satisfied", Sprint will take away up to one third of your commission. So for example, if a customer had to wait an extra 10 minutes in the store, he may feel he was only satisfied and will rate you that way. the other question on the survey is "Ready Now". that involves the rep setting up the customer's phone, transferring contacts, etc. If he or she doe's not understand what Ready Now is and answers NO to this question, that will also get you hit for a pay deduction.
    The commissions are a flate rate. $7 for a new line and $4 for upgrades. So you have to sell a hell of a lot of phones to break even an $800 commission check, and thats if you pass your CSAT score.
    The base pay, which is usually your main income, is between $10 and $12 per hour, and overtime is frowned upon unless the store is short staffed.

    Advice to Management

    Offer better training for sales, service, and repair to equip your employees!
    Sprint, stop robbing your employees hard earned pay for things they do not have complete control over and you will have more happy and productive workers!

There are newer employer reviews for PCS Mobile Solutions
There are newer employer reviews for PCS Mobile Solutions

See Most Recent

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