PENFED Credit Union - 5 | Glassdoor
There are newer employer reviews for PENFED Credit Union
There are newer employer reviews for PENFED Credit Union

See Most Recent

Helpful (2)

"5"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Alexandria, VA
Current Employee - Manager in Alexandria, VA
Recommends

Pros

Moderate Pace and limited depth of experience

Cons

Limited growth and development opportunities

Advice to Management

Invest in Workforce development

Other Employee Reviews for PENFED Credit Union

  1. Helpful (5)

    "I wouldn't recommend this job under any circumstances"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services Representative in Eugene, OR
    Current Employee - Member Services Representative in Eugene, OR
    Doesn't Recommend
    No opinion of CEO

    Pros

    -Decent time off, being rewarded with time off for good stats
    -Generally flexible management for scheduling conflicts
    -Excellent experience with a variety of financial tasks

    Cons

    The customers you provide service to are some of the most vicious and entitled individuals I've ever encountered after 10 years working in the customer service field. Training is comprehensive, but not practical and supervisors who are there to "assist" you can't always be trusted to provide accurate information and have generally been promoted for seniority, not for their critical thinking abilities. Large corporate culture of "No" and focus is generally providing a customer with a quick answer that may not be helpful to get them off of the phone asap as opposed to listening and trying to problem solve. In general, I come to work thinking I can't lose any more faith in humanity, and then somehow manage to sink even lower.

    Advice to Management

    Find a way to combine working the phone with other, more interesting work--being literally tied to a desk taking 100+ calls in a day is exhausting, difficult, and destroys morale. Turnover rate is high because there is little incentive to succeed at the job or stick around when you're treated like another cog in a machine. Having 10+ supervisors, none of which can reach a consensus when answering questions, leads to angry employees and even angrier customers.


  2. Helpful (1)

    "Great College Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Eugene, OR
    Former Employee - Member Service Representative in Eugene, OR
    Recommends
    Approves of CEO

    Pros

    The company takes you through extensive training to get you up to speed on your job. The hours are excellent for college students looking to work part-time and the benefits are also good for part-timers.

    Cons

    It's a bit more difficult to move up or laterally within the company since there are only a few locations worldwide.

    Advice to Management

    Keep this job available for college students. Try and make it a bit more enticing for them to stick around after graduation (i.e. job creation, retention options).

There are newer employer reviews for PENFED Credit Union
There are newer employer reviews for PENFED Credit Union

See Most Recent

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