PFSweb - I'm not sure where I'm going but hopefully they will get their act together. | Glassdoor
There are newer employer reviews for PFSweb
There are newer employer reviews for PFSweb

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Helpful (3)

"I'm not sure where I'm going but hopefully they will get their act together."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Dallas, TX
Current Employee - Customer Service Representative in Dallas, TX
Doesn't Recommend
Approves of CEO

Pros

Central location with easy acess to highways and byways. Nice facility with building maintenance and security. Human Resources available on a daily bases. Computers setup and networked for good communication with co-workers and performing the job. Morales is focused around the employees checking their attitude at the door. You only have to do the best you can on job tasks and duties. Quality Assurance is highly focused on meeting the demands of the client and making sure the agent is receptive to one on one reviews. Avaya phones systems are setup to be used which gives the agent good time management focus. Intranet is used to assist the agent in keeping their knowledge focused on updates weekly from the clients prospective. Management does assist employees with hand outs and attend to agents when you raise your hands high in the sky.

Cons

The training session was unorganizated and lacked qualified trainers in my opinion. New employees and contractors were fired on the spot if found sleeping during breaks or if their cell phones were seen during training classes because PFSwebs policy is no cell phones or sleeping on the job. The Corporate culture is hard to adjust to because they are very layed back not as approachable. Poor communication is somewhat shown from management its obvious they seem to not use all of their resources. I do not like their 6 point system which marks you late even if you are one minute late. In my opinion, the team leads are chosen unfairly because they come right out of the training classes with everyone else which means their salary is in the same range as the agents. Sometimes you are graded on things which the company hasn't completed but management and Quality Assurance do expect you to just acknowledge what is presented. I have experienced being talked down to instead of talked to like an adult. Supvisors are too booged down with work which they do not have time to talk to customers on the phone or really mold their teams.

Advice to Management

Clearly define what your company culture is by being inclusive of all employees which dedicate themselves to your company. PFSweb should want people that is going to be loyal to your company. Take criticism from your employees they are doing the work you don't have to perform so offer them something for moral on those things they do well on. Create a formal management training class for those in management even those chosen to be Leads in leadership roles. Learn to analyze the full scope of the business and clients needs before making a decision to think that your suggestion is better in handling internal incidents. Refrain from talking down to employees instead of encourging them to perform better or offering them an alternative on how to do things. Eliminate the culture of gossip it destroys a business because when someone starts the gossip eventually it gets back to those who started it in bad light. Try to minimize the conflict. Conflict is used to empower groups not to exclude those wanting to be valuable employees. Communication is broken at PFSweb. Microsoft Outlook is not offered to agents so they are not connected to the company in this electronic age even if it was connected offline but internal only it would be better. Another problem with communication is announcements of changes it is never communicated just an immediate change only news sought is from down the grape vine. When information is received it is something that is not right. Initate a true branding and mission plan for those working with you to strengthen your business entity with your competitors. Finally, try not to ask employee to do things that you will not do. Meaning if you want a perfect staff make sure you as management are adhering to the same rules of engagement. If employees can not use cell phones at work management or eat at work stations you should not either or if management enlist to distributing handouts in a rough draft form do not think its acceptable because management want it to be considered a final when a thesarus or dictionary could have been used.

Other Employee Reviews for PFSweb

  1. "Very fun yet semi professional work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Claims Representative in Plano, TX
    Current Employee - Customer Service Representative/Claims Representative in Plano, TX
    Recommends
    Approves of CEO

    Pros

    fun, upbeat, business casual, moral boosting, uplifting, understanding management, flexibility, availabity of management when needed, awesome co-workers, work relationships that carry to friendships

    Cons

    Not very understaning sometimes when bad weather does not allow to get to the workplace. It makes it really hard to get to work, especially when you want to be there, but can't get there.

    Advice to Management

    At times, upper management tend to give the feeling that they are unapproachable to speak with. Sometimes it may be that they are too busy in meetings or meeting with even higher up management, either way, they don't seem to be available when they are needed. It would also be nice to just have 'pick me up' or 'moral boosting' meetings with the upper management.


  2. "An ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Trainer in Plano, TX
    Former Employee - Corporate Trainer in Plano, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good balance between work and life; friendly, cheerful environment; easy access from highways to office; good benefits package for employees.

    Cons

    Management practices leave a little to be desired; employees are sometimes terminated in secretive ways; call center operations could be smoother.

    Advice to Management

    Start focusing on training your management as well as your lower level staff. Managers seem to have very little direction.

There are newer employer reviews for PFSweb
There are newer employer reviews for PFSweb

See Most Recent

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