PFSweb - I had a terrible experience. | Glassdoor
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There are newer employer reviews for PFSweb

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Helpful (1)

"I had a terrible experience."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Quality Assurance and Customer Service Representative in Dallas, TX
Current Employee - Quality Assurance and Customer Service Representative in Dallas, TX
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at PFSweb full-time (More than 3 years)

Pros

I made friends that i will knows for years to come. I was developed my own skills as a csr and took my skills to my new job.

Cons

Terrible management- they do not follow their own rules and they do not treat people how they want to be treated. Terrible work ethic and the company IS JUST TRYING to survive ... THEY ARE NOT flourishing/ appreciating the people who make their company work on a day to day basis.

Advice to Management

READ ABOVE

Other Employee Reviews for PFSweb

  1. Helpful (1)

    "The experience at PFSweb was not what I expected."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Agent in Dallas, TX
    Former Employee - Call Center Customer Service Agent in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    The location of the call center. Working for a company that supports so many diverse business models.

    Cons

    The training for new hires was very poor planned, this was a new client for the company but from my call center experience the trainers did not seem knowledgeable at all. The leadership in the department I was in were reactive instead of proactive to issues. Pay was very low and as a result the quality of employees was the same. No screening of new hires. Literally filled out application and got the job no interview. Very poor hiring practice. Did not take the time to interview so staff for this new client had very poor attitudes and the client expressed this. Matrix for quality control was set so high and with poor training set people to fail. Promoted those who were not worthy with no work experience in a call center. People who were put in these positions only there for who they were friends or extra nice too.

    Advice to Management

    When you take on a client research more. Hire a staff who wants to be there not just filling the seats. Don't be reactive to poor quality calls be proactive and actually train people. I am not sure how they have the other clients and failed with the one I worked for. I had more experience then at least 65% of the leadership group. People were put in these roles because of who they knew and had lunch with. Promote based on knowledge and past work experience.


  2. "silly"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Dallas, TX
    Former Employee - Call Center Agent in Dallas, TX
    No opinion of CEO

    Pros

    the pay was normal, location accessible

    Cons

    management are dumb
    no benefits
    pay could be better

    Advice to Management

    take the advice of the employees instead of firing them over some bull posted on social sites

There are newer employer reviews for PFSweb
There are newer employer reviews for PFSweb

See Most Recent

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