PFSweb - An ok place to work | Glassdoor
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There are newer employer reviews for PFSweb

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"An ok place to work"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Corporate Trainer in Plano, TX
Former Employee - Corporate Trainer in Plano, TX
Doesn't Recommend
No opinion of CEO

Pros

Good balance between work and life; friendly, cheerful environment; easy access from highways to office; good benefits package for employees.

Cons

Management practices leave a little to be desired; employees are sometimes terminated in secretive ways; call center operations could be smoother.

Advice to Management

Start focusing on training your management as well as your lower level staff. Managers seem to have very little direction.

Other Employee Reviews for PFSweb

  1. "Best Place to Learn:"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bengaluru (India)
    Current Employee - Software Engineer in Bengaluru (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    Best place to learn, Lunch, Hike,

    Cons

    Long working hours and no balance life


  2. Helpful (4)

    "It was ok. Don't expect to stay there more than 3 years though."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member of the Digital Agency in Bierset, Liege (Belgium)
    Former Employee - Member of the Digital Agency in Bierset, Liege (Belgium)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at PFSweb full-time (More than a year)

    Pros

    - Friendly coworkers
    - Flexible work hours (37h/week and you manage them the way you like as long as you arrive in the office before 11AM)£
    - Meal vouchers
    - Big clients (will look good on your resume)
    - A lot to learn (but only in the few months, you will stagnate very quick)
    - Understanding management (but they will ask a lot from you)

    Cons

    - Teleworking max 2 days a month (when 99% of your work is done online... Is this 1995?)
    - Large employee turnover, I saw 20-30% of the staff come and go in 2 years. And most of them because it was not going well.
    - Quite a high level of burnouts depending on the departement you are working on.
    - Quite a high level of people leaving the company after 3-4 years because the feel like they are not evolving anymore.
    - No digital culture. It's an eCommerce company and you can't find any dorks, geeks or people interested in the internet era. The lack of passion is shocking.
    - Don't expect to hang out with your coworkers for a beer after work. The culture is not suited for it.
    - Don't expect other benefits than meal voucher and DKV unless you are senior manager (which means you are managing 6+ people and have at least 5y experience).
    - Don't expect many extra's, business trips, training, team building events,...
    - The company is not client centric at all; it's price centric. Everything is made with the cost in mind, especially hiring and firing. The consequence is bad experience for the customer : people (and sometimes entire departements) fired without notice sent to the client, quote way too expensive or way too cheap compared to industry standard,etc... Just an overall lack of client service mindset.

    And many other things when you scratch the surface... Truth to be said nothing truly unbearable but when you addition it all, it does not make you want to pursue a career there.

    Advice to Management

    If you are one of the top sharks you probably pushed several people under the bus when things went south to assure you the spot (and this kind of comment does not come from me but from other people at top management).

    If you would spend just half the time you spent on internal politics on actually providing better products and services and listening to your clients, your business would be much better.

    I hope you will be able to do the drastic changes needed for the company to be a true industry leader. If not I give you 10 years top until the market eats you, good luck.

There are newer employer reviews for PFSweb
There are newer employer reviews for PFSweb

See Most Recent

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