PNC Financial Services Group - Customer Service Associate | Glassdoor
There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

See Most Recent

Helpful (3)

"Customer Service Associate"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Associate in Chicago, IL
Current Employee - Customer Service Associate in Chicago, IL

I have been working at PNC Financial Services Group full-time (More than 8 years)

Pros

Great benefits, 401k, dental, health, vision, etc...

Cons

Pay is terrible with unrealistic expectations so they don't have to give you a raise.Not allowed to make mistakes, must do things right the first time...last time I checked I was human.No opportunity to move up. Managers do whatever they want and get time off whenever they want especially holidays. No one monitors them, yet when you ask for a weekend off they say no and tell you "it's a business decision." Constant fear of being fired for not making goals. They have a scoring system called CIQ where they call your customers to make sure they had exceptional service. If a customer is mad for any reason and you do a transaction for them and they call the customer, the customer most of the time doesn't understand they are rating you and the transaction you did. They could be upset about rates or fees or life in general. So you end up getting a bad score and getting in trouble for it. Even if you did everything right. It's a way not to have to pay bonus. Branches are so short staffed...and how they staff makes zero sense. A branch that has 4,000 transactions a month will have the same staff if not more than a branch that does 12,000 transactions a month. And then they compare you to the branch that more staff /less transactions when your CIQ scores are bad because customers had to wait. They also ask employees to "rate" the company twice a year. However if you say anything less than perfect you get punished and action planned to death. They dont want to hear the truth.

Advice to Management

So many people in the Chicago-Wisconsin area have left the company...maybe upper management should listen to the little people at the branches.

Other Employee Reviews for PNC Financial Services Group

  1. "PNC BANK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Lancaster, PA
    Current Employee - Teller in Lancaster, PA
    Doesn't Recommend

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    Great team, very friendly working environment, great benefits.

    Cons

    They do not pay enough but they accept from you a lot. It is hard to get promoted within company.


  2. Helpful (1)

    "Needs alot of work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Officer in Raleigh, NC
    Current Employee - Mortgage Loan Officer in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    Technology is up to date
    Lead System is a great loan generator
    Marketing to current and potential clients is very expansive
    Benefits

    Cons

    Never a direct path to problem resolution.
    Centralized processing center is the worst to get loans through in a timely manner.
    No consistency of processing and underwriting
    No urgency to get loans closed by contract commitment dates
    Have to babysit loan files which keeps you chained to your office and unable to develop new business leads

    Advice to Management

    revamp employee relation skills to promote team work and consistency in processing and underwriting

There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

See Most Recent

Work at PNC Financial Services Group? Share Your Experiences

PNC Financial Services Group
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or