PNC Financial Services Group - The company | Glassdoor
There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

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"The company"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Corporate Communications Intern in San Francisco, CA
Former Employee - Corporate Communications Intern in San Francisco, CA
Doesn't Recommend
Positive Outlook
No opinion of CEO

I worked at PNC Financial Services Group full-time (Less than a year)

Pros

This is a good place to work and pay is good.

Cons

There is a real stuffy environment.

Advice to Management

Stop being so hierarchal

Other Employee Reviews for PNC Financial Services Group

  1. Helpful (3)

    "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Chicago, IL
    Current Employee - Customer Service Associate in Chicago, IL

    I have been working at PNC Financial Services Group full-time (More than 8 years)

    Pros

    Great benefits, 401k, dental, health, vision, etc...

    Cons

    Pay is terrible with unrealistic expectations so they don't have to give you a raise.Not allowed to make mistakes, must do things right the first time...last time I checked I was human.No opportunity to move up. Managers do whatever they want and get time off whenever they want especially holidays. No one monitors them, yet when you ask for a weekend off they say no and tell you "it's a business decision." Constant fear of being fired for not making goals. They have a scoring system called CIQ where they call your customers to make sure they had exceptional service. If a customer is mad for any reason and you do a transaction for them and they call the customer, the customer most of the time doesn't understand they are rating you and the transaction you did. They could be upset about rates or fees or life in general. So you end up getting a bad score and getting in trouble for it. Even if you did everything right. It's a way not to have to pay bonus. Branches are so short staffed...and how they staff makes zero sense. A branch that has 4,000 transactions a month will have the same staff if not more than a branch that does 12,000 transactions a month. And then they compare you to the branch that more staff /less transactions when your CIQ scores are bad because customers had to wait. They also ask employees to "rate" the company twice a year. However if you say anything less than perfect you get punished and action planned to death. They dont want to hear the truth.

    Advice to Management

    So many people in the Chicago-Wisconsin area have left the company...maybe upper management should listen to the little people at the branches.


  2. "PNC BANK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Lancaster, PA
    Current Employee - Teller in Lancaster, PA
    Doesn't Recommend

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    Great team, very friendly working environment, great benefits.

    Cons

    They do not pay enough but they accept from you a lot. It is hard to get promoted within company.

There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

See Most Recent

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