PNC Financial Services Group - Good Culture. Unrealistic expecations due to poor staffing models. Zero Accountability. | Glassdoor
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There are newer employer reviews for PNC Financial Services Group

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Helpful (2)

"Good Culture. Unrealistic expecations due to poor staffing models. Zero Accountability."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Branch Manager
Former Employee - Branch Manager
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at PNC Financial Services Group full-time (More than 3 years)

Pros

Truley a service driven culture. Empowered to make decisions at the branch level. Products and services are on par with the industry. Long standing and solid reputation. Very good community involvement programs.

Cons

Extremely conservative consumer and business lender. Below average salaries. Poor incentive plans. Inadequate staffing models. Branch partners regularly disengadged. Human Resource procedures extremely lengthy and require a great deal of time consuming busy work. Very difficult to terminate troublesome employees or underperformers even with documented coaching and action planning. Zero sales accountability at all levels, actually the sales culture is completly missing which becomes very frustrating.

Advice to Management

More accountablility is needed with regards to sales if PNC wishes to retain top sales talent. Consumer and Business lending policies need to be revisited as branches and business bankers regularly lose loans to other financial institutions. Staffing models must be increased with less reliance on faulty forecasting systems.

Other Employee Reviews for PNC Financial Services Group

  1. Helpful (2)

    "Advancement seems only possible by constantly changing jobs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fulfillment Analyst in Rocky Mount, NC
    Current Employee - Fulfillment Analyst in Rocky Mount, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time (More than 8 years)

    Pros

    It is actually a bank, as advertised.

    Cons

    PNC specializes in micromanagement and seemingly cares more about statistics than it does how things actually get done. PNC seems to be so big that many processes and procedures have become redundant and inefficient. Despite doing your job for years and glowing yearly reviews, you still need to account for how you spend your time each day, even when the employee is extremely efficient and work gets done ahead of schedule. Regardless of years of service, or knowledge and skills in your role, pay is not competitive, and a 1% to 1.5% pay increase does not fill employees with a sense of worth. The chair you sit in costs more than the pay increase you'll receive. The bank will cut costs you didn't even know it could cut, but pay seemingly increases at a snails pace. Those who get bonuses have decided that the rest of the employees do not, despite billion dollar profits each year.

    Advice to Management

    Sending employees mugs and pens throughout the year is great, but employees need money to pay their bills. Institute an incentive plan based on personal and business performance that gives employees something to work towards, and stay engaged.


  2. "So far so good, but paycheck to paycheck -("

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Sales Consultant in New Hope, PA
    Current Employee - Financial Sales Consultant in New Hope, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PNC Financial Services Group full-time (More than a year)

    Pros

    Great work enviroment, good team to work with, they will promote you if you work hard

    Cons

    LOW salary, hard to get salary increase, working part time get paid more per hr than full time. Benefits too expensive. Have to be in your position for a whole year to tarnsfer to a different branch or get promoted regardless of how good you are.

    Advice to Management

    pay your people more for what they are doing and let people move around judging buy their success not 1 year mark

There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

See Most Recent

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