PNC Financial Services Group - Like most jobs great for short term employment only | Glassdoor
There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

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"Like most jobs great for short term employment only"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Flexible schedule , easy operational duties , great customers.

Cons

Unrealistic sales goals, low pay, horrible health and dental insurance

Advice to Management

Managers you want tellers to submit referrals and sell products to every client ; however you fail to acknowledge that NOT all referrals are an incentive to the teller.

Other Employee Reviews for PNC Financial Services Group

  1. "I was not able to be the customer service representative that take a true concern in the client's issue."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Financial Consultant in Pittsburgh, PA
    Former Employee - National Financial Consultant in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group full-time (Less than a year)

    Pros

    One of the good things about working for PNC is that if the team your own have good stats then your team can bonus. ex: queue, handle time I will admit they do promote within but service should not suffer.

    Cons

    Each lead has a group of employees that they're responsible for which makes up the team; everybody is so concern with trying to bonus that the customer service suffers. I had customer call back multiple times regarding the same issue.

    Advice to Management

    Focus more on the customer. Yeah, I understand getting the caller on/off the phone but customer service is about providing satisfactory service so the client is walking away feeling good about their experience and knowing someone actually actively listened to their concern cutting back on the number of times they have to call back about the same issue and PNC retaining the customer and being referred by your existing customer.


  2. "Very good training and good support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Philadelphia, PA
    Former Employee - Bank Teller in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PNC Financial Services Group full-time (Less than a year)

    Pros

    Very good training program and you will have a good mentor, team is very supportive, supervisors are nice. A lot of opportunities to grow.

    Cons

    Management changes very fast, different management style sometime doesn't merge very well.

    Advice to Management

    None

There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

See Most Recent

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