PNC Financial Services Group - customer service driven | Glassdoor
There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

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"customer service driven"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Neutral Outlook
Approves of CEO

I have been working at PNC Financial Services Group full-time (Less than a year)

Pros

paid training , company cares for your success. Salary with incentive opportunities

Cons

depending on management, branch can be a poor place to work

Other Employee Reviews for PNC Financial Services Group

  1. "Good Processes"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at PNC Financial Services Group full-time (More than 3 years)

    Pros

    good benefits, good processes, takes care of employees, less outsourcing, good performance management system, good work environment

    Cons

    moderate growth opportunity, moderate salaries, does not deploy all state-of-the-art technologies, need more quality control processes, does not use video conferencing for virtual team meetings


  2. "Work here if you are desperate for a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Pay is OK for Pittsburgh, Some good technology, Co-workers are good people. 401K is OK not great, Management bonus is OK. ITIL might be implemented. Work from home opportunities.

    Cons

    Too many time-bombs ticking and waiting to go off. A good example is the fact that the some of the operating systems have the word "NT" in them. No one wants to decommission equipment, operating systems or applications. So the data centers are filled with some really old technology that some vendors have stopped supporting. Knee-jerk reactions are the norm ( fire first mentality) - with an overbearing change management system that has a ton of paperwork and approvals, but is terribly ineffective. Problem management system (Infoman) runs on a mainframe and is very clumsy to use. Upper IT Management lacks some key leadership fundamentals like agility, flexibility, and in some cases, integrity. Raises are consistently small, pay grade salary ranges have not been updated since 2004, and technical training is spotty.

    Advice to Management

    Invest in your people, they are the most important resource in an organization. Take some leadership training.

There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

See Most Recent

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