PSAV - Flawless performance, dramatic results" | Glassdoor
There are newer employer reviews for PSAV
There are newer employer reviews for PSAV

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"Flawless performance, dramatic results""

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Neutral Outlook
Approves of CEO

Pros

Good pay, incentives. Many opportunities for advancement.

Cons

Work/Life balance can get hard to manage in season.

Other Employee Reviews for PSAV

  1. Helpful (5)

    "Constant Changes Doesn't Walk the Talk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at PSAV full-time (More than 5 years)

    Pros

    Lots of good people have gone through PSAV; found a few for life friends. The company benefits are decent with very liberal vacation time.

    Cons

    What Core Values? Current CEO goes back on his word and isn't connected to office employees outside of his good ole boys club. HR - never saw a larger, more useless staff; most HR functions are performed by department managers on HRs time frame.

    Advice to Management

    Walk the talk, follow core values, recognize contributors and clean house in HR


  2. Helpful (6)

    "Use PSAV as a Stepping Stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PSAV full-time (More than 5 years)

    Pros

    -Willing to train
    -Benefits, 401k and ample time-off options (for full-time only)
    -A job in this economy

    Cons

    This is the hospitality industry so the Cons are pretty well known:
    Too many hours, too few hours in the off season, unconventional hours (very early, very late) and no set days off. The hospitality industry is a 24/7 machine and you need to acclimate yourself to that. There is zero work/life balance and absolutely no flexibility when scheduling.

    Very few career opportunities. If you want to move up you will have to relocate.

    If you're a technician that is in a smaller region be prepared to travel to other properties to fill in and service events elsewhere. Labor sharing is huge and you are expected to smile and accept hours in other places. Having your own vehicle is unspoken but required. PSAV pushes off-property business to make more money without paying commissions to the hotel so you will also have to prepare yourself for working in other places, or traveling longer distances.

    If you're a Director be prepared to franchise your location. That's how PSAV treats its locations in hotels, you are an entrepreneur who is running his own business here. They do not provide anything to assist you in doing your job, you'll be reimbursed for any costs you incur but you have to do everything yourself. Screen skirt dirty? Take it home to wash it or get it dry cleaned. A new operating system has been released? Better take time to learn on it on your own. They do not proactively help you in any way.

    My biggest complaint with PSAV is Corporate. This is quite possibly worst-run corporate machine I've ever come across. They are based in Schaumburg, IL so all communication is via email and faceless. HR is terrible, they ignore emails since they can hide behind not being in your region and they also do little to nothing on a comfortable M-F 9-5 schedule. They are out of touch and serve the bottom line and do nothing for the employees. However if they should need something from you, expect to get hounded until they get what they need. HR needs completely excised from Schaumburg and put into the regions they service. Other departments in Schaumburg are not much better, faceless people who have meetings to come up with more work for the Directors who in addition have to run an AV Department full-time. I don't think anyone at Corporate knows what exactly happens in its field locations, they should be sent out to the field operations so they get an idea of how PSAV makes its money.

    Lastly is the equipment. PSAV puts on a fancy show, they brag about being #1 in Technology and up to date but it's a front and the cutting edge technology they use is purely for the larger events that garner attention to keep up the front. They don't invest in any new equipment at their hotel locations, projectors, screens are years old. Even if your revenues are up there is no investing. Everything goes to the bottom line or the pockets of others. When you need something special be prepared to subrent from another vendor then get admonished by the higher-ups for sub-renting.

    Advice to Management

    From your employees' perspective, Corporate is a joke. Schaumburg needs an overhaul and you need to look at how you do business. You also need to treat the field locations much better than you do since they are the ones who make you money. I think you've forgotten that.

    Be proactive! You invest zero dollars in your locations yet expect maximum output. Maybe send a monthly email to Directors asking them what they need to do their jobs, what gear they need, what gear needs repaired and how you can help them run a successful location. I know why you don't; because you are not going to like what you hear back from everyone but suck it up and come to terms with spending money.

    In that same vein, some personal recognition for the hard work everyone does is appreciated. Instead of putting it into the Director's hands to reward their employees (and then reimburse for the expense) send something yourself. No one can afford taking their employees out for dinner or throwing a pizza party and then wait for a reimbursement check that may or may not come that month. Photography contests don't count. You need to be more personal.

    Lastly, it's closing in on a year since the Swank merger, there should be no more excuses for being short-staffed. Your field locations are short-staffed and over-worked.

There are newer employer reviews for PSAV
There are newer employer reviews for PSAV

See Most Recent

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