PSCU - Stressful, high pressure call center not designed for a lifelong career. | Glassdoor
There are newer employer reviews for PSCU
There are newer employer reviews for PSCU

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Helpful (2)

"Stressful, high pressure call center not designed for a lifelong career."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Fraud Detection Representative in Saint Petersburg, FL
Current Employee - Fraud Detection Representative in Saint Petersburg, FL
Recommends
Neutral Outlook
No opinion of CEO

I have been working at PSCU full-time (More than 3 years)

Pros

Good benefits, decent wages, modern, well-maintained workplace.

Cons

Company expectations of "voluntary" overtime and "above and beyond performance" from ALL employees is are unrealistic.

Other Employee Reviews for PSCU

  1. Helpful (3)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Phoenix, AZ
    Current Employee - Member Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PSCU full-time (Less than a year)

    Pros

    Hourly wage was high for job description

    Cons

    No room for growth, they treat their employees like children and criminals, no trust, no guidance.

    Advice to Management

    Trust your employees to do the right thing, dont require a locker to lock all of your stuff up, don't search for employee if they're off the phones in the bathroom. You have a good hiring practice so trust the HR is bringing in good people.


  2. Helpful (4)

    "Telephone fraud rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at PSCU full-time (More than 8 years)

    Pros

    Nice building , good benefits. Some nice people .

    Cons

    Management and Supervisors don't believe in the employees skill, and only care about numbers. Very little respect to employees whom have seniority in the department. No training to move up in the company. Manager was the coldest person I ever meet in my entire life, and was fake at the meetings but during regular work time ignored. Everyone like they were beneath her. They look for ways to get the older people fired because they work slower than others. Except one older lady I knew they sent back to contact center where she came from. Repetitive script , quality assurance picks the dumbest things to mark people down for . Good luck on your review, no matter how well you do they give small raises. No communication or respect for employees, and plenty of favoritism to watch for a lifetime. At the end of the day you feel like a used piece of garbage when you could be the best person in the department.

    Advice to Management

    Treat people like adults not like children. Respect them and you will get it back.

There are newer employer reviews for PSCU
There are newer employer reviews for PSCU

See Most Recent

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