Pacific Gas and Electric - Senior Business Analyst in Customer Care | Glassdoor
There are newer employer reviews for Pacific Gas and Electric
There are newer employer reviews for Pacific Gas and Electric

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Helpful (1)

"Senior Business Analyst in Customer Care"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Business Analyst in San Francisco, CA
Current Employee - Senior Business Analyst in San Francisco, CA
Recommends
Neutral Outlook
Approves of CEO

I have been working at Pacific Gas and Electric full-time (More than a year)

Pros

The company provides a necessary and important service for society. People are generally smart and even-keeled.

Cons

Strange mix of profit motive and regulated responsibility to the public interest. Can constrain business strategy and make strategy selection criteria difficult to prioritize.

Advice to Management

In CES, our administrative staff is horribly overworked. The admin to staff ratio is far too low which means I spend time doing low-value activities that are way below my pay grade.

Other Employee Reviews for Pacific Gas and Electric

  1. "Probably a good place to be at if you are approaching retirement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Expert Business Analyst in San Francisco, NM
    Current Employee - Expert Business Analyst in San Francisco, NM
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pacific Gas and Electric full-time (More than a year)

    Pros

    Company that's relatively immune to the economy cycles so job safety is there. Generally nice people. Good work-life balance although it's depends on a group you work in. Company is huge on safety and does a lot for the environment.

    Cons

    Extremely political!!! More so that any other place I've seen or heard of. It's mostly not what you know but who you know. Many people in high level positions who are not suited for those jobs but they got there through knowing someone. Upward mobility is limited. Very difficult to change processes due the regulatory nature of the business as well as people who are resistant to change.

    Advice to Management

    Communicate more openly; have less meetings to talk about things that never end up getting done for one reason or another.


  2. Helpful (1)

    "Great work group teams!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Pacific Gas and Electric (More than 3 years)

    Pros

    Plenty of work and if you show interest management will generously allow employees to expand their skills within the group by offering involvement in a variety of tasks and projects. Teamwork is abundant as is also a positive environment. Executive management communicates with employees often and takes an active role in understanding things from an employee level.

    Cons

    Backwards hiring and promotion process in some areas. While it seems like much of the rest of the world is getting on board with hiring the person and training the skills, PG&E is a test based hiring and promotion process in many departments. The tests aren't impossible but unnecessary because if the person is already doing the job well then it would seem that a test would be a waste of valuable resources that could be better spent in conducting a better interview and/or training.

    Advice to Management

    Who am I to give advice to management?


There are newer employer reviews for Pacific Gas and Electric
There are newer employer reviews for Pacific Gas and Electric

See Most Recent

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