Pacific Gas and Electric - Senior Business Analyst in Customer Care | Glassdoor
There are newer employer reviews for Pacific Gas and Electric
There are newer employer reviews for Pacific Gas and Electric

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Helpful (1)

"Senior Business Analyst in Customer Care"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Business Analyst in San Francisco, CA
Current Employee - Senior Business Analyst in San Francisco, CA
Recommends
Neutral Outlook
Approves of CEO

I have been working at Pacific Gas and Electric full-time (More than a year)

Pros

The company provides a necessary and important service for society. People are generally smart and even-keeled.

Cons

Strange mix of profit motive and regulated responsibility to the public interest. Can constrain business strategy and make strategy selection criteria difficult to prioritize.

Advice to Management

In CES, our administrative staff is horribly overworked. The admin to staff ratio is far too low which means I spend time doing low-value activities that are way below my pay grade.

Other Employee Reviews for Pacific Gas and Electric

  1. "Probably a good place to be at if you are approaching retirement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Expert Business Analyst in San Francisco, NM
    Current Employee - Expert Business Analyst in San Francisco, NM
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pacific Gas and Electric full-time (More than a year)

    Pros

    Company that's relatively immune to the economy cycles so job safety is there. Generally nice people. Good work-life balance although it's depends on a group you work in. Company is huge on safety and does a lot for the environment.

    Cons

    Extremely political!!! More so that any other place I've seen or heard of. It's mostly not what you know but who you know. Many people in high level positions who are not suited for those jobs but they got there through knowing someone. Upward mobility is limited. Very difficult to change processes due the regulatory nature of the business as well as people who are resistant to change.

    Advice to Management

    Communicate more openly; have less meetings to talk about things that never end up getting done for one reason or another.


  2. Helpful (2)

    "Reactive, political org with too many chiefs and too few indians"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in San Francisco, CA
    Current Employee - Program Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Pacific Gas and Electric full-time (More than 3 years)

    Pros

    ok pay and benefits but you may have to fight to get what they promised, they hire good people

    Cons

    decisions come slowly. they don't know what to do with the talent they hire, internally focused mostly on themselves with supervisors and managers fighting to move one step up, a lonely environment to work in as there is really no reason for teams other than to have people under supervisors, you will walk away having learned little while watching your skills degrade, lack of tools and processes to do your job so it takes a long time to get easy things done, spreadsheet and numbers focused as if customers and employees are an afterthought, you will get blamed for any error even if you found something systemic and are trying to fix the issue, silo mentality, reliant on too many contractors who are treated as second class citizens

    Advice to Management

    listen and support your people, get out of your offices, and talk informally to those doing the work to learn what is going on in the organization, enable your talent, find the funding for better tools, stop the blame game

There are newer employer reviews for Pacific Gas and Electric
There are newer employer reviews for Pacific Gas and Electric

See Most Recent

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