Pros
Some decent people to work with You won’t be over worked
Cons
Leadership does not actually lead. Call center reps get the worst of the brunt with lack of information and training and then are reprimanded only after an issue is noticed my upper management. Managers are not held accountable for severe grievances and mistakes that if a representative would have made would be acknowledged. The pay is different for everyone and is encouraged not to discuss wages so that you think your getting the best deal when you probably aren’t. The systems we use often have issues and take too long to solve causing angry customers and a harder time for reps. Office culture is full of gossip and certain departments are very closed off. Lack of communication is a huge theme throughout the company causing frustration. No room for growth and when there is seems to be unclear on what is now expected of you, and this will change on the spot with little notice. Cultures and values are not the reality of the workplace and seems out of touch.