Paychex - customers can be tough but the company stands behind you | Glassdoor
There are newer employer reviews for Paychex
There are newer employer reviews for Paychex

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"customers can be tough but the company stands behind you"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Payroll Specialist in Fair Lawn, NJ
Current Employee - Payroll Specialist in Fair Lawn, NJ
Recommends
Positive Outlook
Approves of CEO

I have been working at Paychex full-time (More than a year)

Pros

great benefits. comfortable work atmosphere.

Cons

angry clients. Its the nature of the business

Advice to Management

Clean up client issues before assigning to new specialists.

Other Employee Reviews for Paychex

  1. Helpful (1)

    "Not that great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Rochester, NY
    Current Employee - Technical Support Representative in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Paychex full-time (More than a year)

    Pros

    nice people, free coffee, great health benefits and time off. Supervisors are great with work/life balance.

    Cons

    low pay for the workload. It feels like the weight of Paychex is on your shoulders and you're making money below the poverty line. products and online tools are pushed out the door when they're not even good products in the first place. Paychex Next Generation is a joke and rivals a website made in 2007.

    They preach the message that we put our clients first, but it's so obvious that senior management just wants to please Wall Street.

    Advice to Management

    get rid of contractor developers. Hire the best pre-developers and developers and pay them handsomely. If you make a good product in the first place, you won't have to hire as many support reps (myself included). My section alone costs over $1 million a year to operate. Make better products and online services and you could easily cut 75% of that.

    Take care of clients FIRST. Make better products (The Most important!!!!). You won't have to hire as many support personnel to support the inept product that was rushed out the door as the most innovative, first of its kind product. Cut the crap and make better products. That's the TRUE client service that would cure your countless ailments.


  2. "HR generalist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Generalist in New York, NY
    Current Employee - Human Resources Generalist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 3 years)

    Pros

    Work flexibility, hours, field work.

    Cons

    Salary and management may not always be the right fit.

    Advice to Management

    Some managers need more training and development.

There are newer employer reviews for Paychex
There are newer employer reviews for Paychex

See Most Recent

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