Paychex - Great company with amazing benefits! | Glassdoor
There are newer employer reviews for Paychex
There are newer employer reviews for Paychex

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Helpful (1)

"Great company with amazing benefits!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Solutions Analyst
Current Employee - Solutions Analyst
Recommends
Positive Outlook
Approves of CEO

I have been working at Paychex full-time (More than 5 years)

Pros

The benefits are second to none. Right off the bat you get 2 weeks vacation, 1 week sick and 4 floating holidays. The medical, dental and other med benefits are competitively priced and you have the opportunity to earn up to $300 extra per year by participating in activities to improve your health. The 401k match is pretty generous as well. I've seen better, but I've seen a lot worse!

The training is amazing. You actually can receive college credit for it. If you no nothing at all about payroll, you will know tons once your finished with training!

Cons

They allow good, tenured employees leave for other companies because they refuse to pay competitively. When you are promoted, instead of paying market value for the position, they give you a percentage raise of your current salary. Regardless of how large of a promotion you get. They will not give more than a 10% raise for any type of promotion. This leaves many employees that have several years with the company at times being payed tens of thousands of dollars less than market value for the same position.

If you are in a customer service position, your clients are surveyed on 5 questions. 4 are about you, 1 is about how they like Paychex as a whole. Many times clients rate their CSR with all As but then do not like Paychex as a whole and rate Paychex a B, C or D. The CSR is only graded on that last question!!! To combat this, managers recommend to the CSR to 'coach' their clients about the survey. Which is ridiculous and absurd.

Advice to Management

Pay your employees market value! There is a reason that Paycom, Paylocity, Asure, Ceridian, ADP, Empower and Ultimate are primarily comprised of Paychex employees. You pay to train them well, and these guys get them after you invest the time and training to make them a good, knowledgeable employee. Also, the client survey system MUST be revised to be fair to the CSR!

Other Employee Reviews for Paychex

  1. "Paychex is awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Paychex full-time

    Pros

    Great work environment, awesome people, great company overall with growth potential

    Cons

    Stressful at times but what job isn't


  2. Helpful (5)

    "I got paid $11 an hour but took the job in spite of that for the benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    You can be gone about 20% of the time if you use your PTO and are an employee in good standing. The absenteeism was quite high especially on Fridays and Mondays.

    Cons

    The pay was abysmal. Even if you were a college graduate you started out at $11 an hour and after a 2 week training program in Rochester you still only were raised to $12 an hour. They should pay their employees a living wage because their services are very expensive to the customers. At least that's what the customers claimed.

    Also the employee turnover was quite high. Besides that they reassigned customers to different payroll specialists kind of often and the customers did not like that.

    Advice to Management

    Don't be cheap! This 2013 not 1984! Where is all the money you make going? To the C.E.O.? To the shareholders? Take care of your employees who actually do the hard work!

There are newer employer reviews for Paychex
There are newer employer reviews for Paychex

See Most Recent

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