Pearson - Good to supplement income short-term with flexible schedule | Glassdoor
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There are newer employer reviews for Pearson

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Helpful (2)

"Good to supplement income short-term with flexible schedule"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Temporary Scorer
Former Employee - Temporary Scorer
Recommends

Pros

I was a temporary employee scoring standardized student exams. The benefits of doing such a position are:
* Freedom to work as much as you want, as long as you meet the minimum commitment for the project and within
* For some projects available work hours are extensive, e.g. 5 am - 11 pm ET
* You can do this type of work all day long as if it were a regular job, or in bits and spurts throughout the day
* Reading student responses, especially for writing projects, can be very interesting
* Support staff are friendly and helpful and available during most of the scheduled project hours
* More advanced projects pay better and provide bonuses for high performance

Cons

* The pay is not that great. Above minimum wage but with no benefits and limited work available, it's hard to get the dollars to add up.
* Feedback on performance varies by project. On one project I received constant quantitative feedback on how fast I was scoring, and how accurate I was. On another this information was not available in the system, whether due to intent or a technical glitch I don't know.
* You might apply in the fall and not get picked for a project until spring of the next year or even the year after. So it's great to be able to do the work when you get it but it isn't something you can count on.
* Communication was sometimes lacking. On one project the pay ended up being below the projected rate because the average scoring rate was much slower than planners anticipated. By the time this was addressed the project was nearly over.

Advice to Management

Seek detailed feedback from scorers during and after project completion to find out what's working well and where there are opportunities for improvement. Establish a system to respond more quickly when scoring for an item is not proceeding as expected.

Other Employee Reviews for Pearson

  1. "Customer Service Replaced by Greed for Bonuses"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Attracts some of the brightest people in the industry, good quality products, opportunity to meet others in the industry and network, some flexibility in hours

    Cons

    Management is more concerned with annual bonuses than providing good customer service, company reputation has suffered because of this, sales reps without teaching experience don't connect well with teachers in marketplace. Company policy expects much more than the typical 7 or 8 hour work day.

    Advice to Management

    Communicate better with employees, stop hiring people when you can't keep the ones you have busy, stop the backstabbing and infighting and focus on customer service and quality inservices, get rid of incompetent employees.


  2. Helpful (1)

    "Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Recommends

    Pros

    Excellent benefits and room for advancement. Communication from supervisory staff on performance is prompt and detailed. Faculties are very comfortable to work in.

    Cons

    Very structured environment, as most call centers are. Attendance policy is held to the stickiest letter of the law. Work is done from scripting with little or no variance at all permitted. Multiple clients and varied rules to learn and observe can get confusing.

    Advice to Management

    Management could do a better job evaluating the strengths and weaknesses of the employees and capitalize better on that for directing work flow and increasing productivity.

There are newer employer reviews for Pearson
There are newer employer reviews for Pearson

See Most Recent

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