Peet's - great product - filthy stores and bad barista attitude | Glassdoor
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Helpful (1)

"great product - filthy stores and bad barista attitude"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager in Portland, OR
Former Employee - Store Manager in Portland, OR
No opinion of CEO

Pros

quality coffee & tea products - excellent knowledge on product by staff
staff gets a lot of education about coffee/roasting, tea, brewing.
still creates drinks by hand - not automated machines - training department very dedicated.

Cons

Stores mostly filthy - one I came into had mold all over walls & rats everywhere & the senior management knew about this & never did anything about it.
Little to no room for advancement - and managment & assistants graded on being "favorites" and not by financial results , hard work or management skillls.
Very unorganized w/ lack of communication & leadership on DM level and above.large workload for management team with a lot of uneccessary paperwork.
Lack of management presence and higher management presence creates a cliquish and non productive barista environment - I've seen many baristas ignore customers they didn't like and "refuse" to do cleaning tasks.

Advice to Management

go visit your stores outside of California, I think you'd be appalled at the lack of organization, accountability, cleanliness & standards by most, but not all management.
you have a great product - focus on spreading the word & more stores on the product - but don't worry about a ton of expensive machines or all the extraneous garbage of packaged food. Hold DMs accountable & audit them in stores.

Other Employee Reviews for Peet's

  1. Helpful (4)

    "Don't let the image fool you...it's big business with big business issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Office in Emeryville, CA
    Current Employee - Corporate Office in Emeryville, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits are pretty good if you are single. It's a casual work environment for dress. Free coffee, tea, espresso...there are many good people who work here and who try very hard to do what sometimes feels impossible. I have a lot of admiration for many of the people I work with.

    Cons

    Benefits if you want anything besides the basics are pretty expensive. There is inconsistency in expectaions from department to department...in otherwords, the management does not work from a cohesive guideline of expectations. You are always working under tight deadlines and with a large workload. This isn't from the economy now, this goes back as far as I have been with the company...the attitude is prove you can't do it and any responsible employee is going to push temselves to accomplish the goal because they want to please the customer, want to support thier co-workers and respect the company. But waiting until people are burnt out or things start breaking is not the time to make a decision about resources.

    Advice to Management

    Be more consistent. Lead from the top down. Actually follow the "Mission, Vision, Guiding Principles and Values" that are supposed to be the core of what holds us apart and what binds us together.


  2. Helpful (3)

    "A great place to get coffee and build a long term career."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA
    Recommends
    Approves of CEO

    Pros

    Great coffee and tea. Coming from a string of dot com and Silicon Valley companies Peet's is significantly more laid back. It's a great company that believes in its product. Everyone ar Peet's believes in the brand and the company does a great job of getting everyone educated on coffee and tea no matter what department you work in. People are generally understanding of each other and quite accommodating when it comes to time pressures with respect to a healthy work-life balance. Peet's has stayed true to its core values. The CEO and Leadership seem to have a good vision for the company and are very accessible to the employees.

    Cons

    Terrible holiday schedule (like 6 holidays per year) if you work at the home office. Stock options are only granted after 1 year of working based on your performance review unless you are a Director level or above.

    Advice to Management

    Change the holiday schedule. Give out stock options and engage the employees' entrepreneurial spirit.

There are newer employer reviews for Peet's
There are newer employer reviews for Peet's

See Most Recent

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