PetSmart - Petsmart a good place to work. | Glassdoor
There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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Helpful (1)

"Petsmart a good place to work."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Houston, TX
Current Employee - Anonymous Employee in Houston, TX
Recommends
Approves of CEO

Pros

Everyone in the company is super friendly and it seems like most people are willing to help out others. For the most part, the company does seem genuinely concerned with the customers experience in the store rather than just the bottom line.

Cons

Managers often overlook things like hourly associates being late or calling in, rather than firing them and hiring someone who really wants a job. Some rules dictated by corporate are made by people who have obviously never worked in a retail store but are running them. It's very frustrating to have to comply with things that only clutter up an already busy day.

Advice to Management

Let the hourly associates know more about what is going on within the company. I think that would make them more invested in the company. Also, having them be more aware is also good for the customers.

Other Employee Reviews for PetSmart

  1. Helpful (1)

    "Best retail job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Brick, NJ
    Current Employee - Operations Manager in Brick, NJ
    Recommends
    Approves of CEO

    Pros

    Its fun to go to work everyday. Most of the people shopping with or for their pets are eager to talk about them, so if you are the type of person who likes to engage in customer service this is the place for you. The company really cares about the health and well being of all pets we sell and and any pet we provide service to. They are also very good about allowing their managers to have personal lives. Managers normally work a 45 hour work week, and other than a few weeks around Christmas are not required or pressured to work more.

    Cons

    Some of the early shifts start pretty early - 4:00 in our store. The training program for managers could use some improvement. Training lasts 2 weeks and does covers policies and procedures and how to analyze reports, but does not really help to learn to complete the basic tasks required on a daily basis.

    Advice to Management

    Continue doing a good job.


  2. Helpful (1)

    "PetSmart could be great but is still just good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA
    Recommends
    Approves of CEO

    Pros

    Benefits are great, work with people with similar interest; flexible work schedule

    Cons

    Not enough labor in stores to meet company demands; there is no real feedback from DMs to stores; DMs do not treat everyone equally.

    Advice to Management

    Hold your RVPs to the same standards as store managers in HR standards; measuring stores on all or nothing surveys is not very rewarding or fair.

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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